Consulting Solution Architect – Digital Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Create assessment and service solutions encompassing architecture, optimizations, technology health checks, deployment services, and advisory services.

• Facilitate customer-facing discussions for Digital Experience solutions while offering in-depth technical guidance across unified communications, Microsoft Teams, Webex, calling, and associated solutions.

• Partner with customers, delivery teams, sales personnel, and sales executives to provide consultative insights, devise sales strategies, and assist with opportunities.

• Evaluate customer requirements and convert them into precise solution scopes, assumptions, deliverables, and statements of work (SOWs).

• Examine technical and competitive factors to align solutions with the long-term objectives of customers.

• Foster strategic relationships with customers, sales, delivery leadership, and key strategic partners.

• Assist with state and local customer opportunities, including RFP and contract-related requirements.

• Act as a subject matter expert across various product and solution families.

• Contribute to marketing-approved thought leadership, including LinkedIn posts, blogs, and online publications.

• Lead technical enablement, outreach, coaching, and mentoring initiatives for Solution Architects and sales teams.

• Travel to customer sites up to 25% as required.

⛳️ Requirements

• A Bachelor’s degree is required along with 8+ years of experience OR 12+ years of relevant work experience.

• 8+ years in technical pre-sales, consulting, or post-sale delivery roles is necessary.

• Profound technical expertise in Digital Experience and unified communications.

• Practical knowledge of Microsoft Teams, Webex, calling, and related Digital Experience solutions.

• Capability to draft statements of work and define as well as comprehend solution scope.

• Background in sales or presales with strong communication skills in customer-facing situations.

• Strong collaboration and leadership abilities, with the capacity to influence cross-functional teams.

• Outstanding customer engagement, communication, and presentation skills.

• Proven experience in designing and articulating complex technical solutions.

• Robust analytical and problem-solving abilities.

• Capacity to work independently with minimal supervision.

• Willingness to travel to customer locations up to 25%.

• Previous experience with CDW or a solid understanding of its operations is advantageous.

• Experience working with state and local customers is beneficial.

• Familiarity with RFPs, contract requirements, approval levels, and navigating public-sector buying processes is a plus.

• Experience within an OEM, customer, or partner environment, coupled with deep industry knowledge and technical as well as sales expertise, is a plus.

• Residing in the western half of the United States is a plus.

🏝️ Benefits

• Annual bonus target of 25%, subject to the terms and conditions of the plan.

• Comprehensive benefits package outlined at https://cdw.benefit-info.com/.

• Salary ranges may vary based on geographic differentials.

• Opportunities for AI fluency and ongoing learning.

• An equitable, transparent, and respectful hiring process.

• Commitment to equal opportunity employment.