Manager, Donor Engagement

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Lead and oversee the Donor Engagement functional area along with related business processes.

• Ensure effective donor engagement, education, and prompt processing during the initial donor-to-patient matching stages.

• Cultivate personnel, establish consistent processes, and foster partnerships to enhance donor availability and satisfaction for both donors and transplant centers.

• Set clear expectations, define accountabilities, and mentor staff to promote high performance.

• Contribute to the strategic and operational development of Donor Operations.

• Supervise Donor Engagement staff managing the Search function.

• Support quality initiatives, strategic planning, training, approved methodologies, customer feedback, and employee ideation.

• Provide ongoing call coaching and feedback to team members.

• Manage daily team operations, which includes call queue and team inbox coverage.

• Lead initiatives aimed at achieving goals and assist with new business opportunities alongside internal partners.

• Develop, coach, mentor, motivate, and assess direct reports.

• Facilitate both team and individual meetings while supporting staff through transitions.

• Mediate and resolve conflicts, providing effective de-escalation management.

• Ensure quality and regulatory compliance, including adherence to manufacturing requirements.

• Analyze and enhance donor processes and operational efficiency.

• Oversee competency assessments and support training that focuses on quality.

• Address operational, clinical, and technical issues related to donor management.

• Write, review, or contribute to controlled documents, policies, and procedures.

• Maintain relationships with both internal and external customers, vendors, and business partners.

• Serve on the Donor Operations management team and provide support to senior leadership.

• Lead or engage in cross-functional teams and projects.

• Stay informed about HLA and blood stem cell transplantation.

• Collaborate with IT and Donor Governance on multichannel processes, legacy enhancements, and the adoption of new technology.

• Adhere to NMDP procedures, standards, regulations, FDA guidance, OSHA guidelines, and relevant laws.

⛳️ Requirements

• Bachelor’s degree.

• A minimum of five years of leadership experience, including at least three years in a donor center, blood center, hospital, or clinical environment.

• Experience interacting with patients, donors, and/or volunteers.

• Familiarity with project management principles.

• Ability to guide and provide constructive feedback to professionals.

• Advanced verbal and written communication skills.

• Proficiency in public speaking or delivering presentations.

• Exceptional customer service skills.

• Skills in team building, mentoring, leadership, and managing change.

• Business management experience, including the implementation of quality systems, records management, and enhancing organizational efficiency.

• Intermediate computer proficiency, including Microsoft Word, Excel, and internet usage.

• Availability for occasional overnight travel.

• Flexibility to work evenings, weekends, and some holidays beyond core business hours.

• A valid driver’s license.

• Experience in supporting employee engagement, departmental projects, and strategic investments.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Life insurance.

• Disability benefits.

• Accident, critical illness, and hospital benefits.

• Well-being benefits.

• Legal benefits.

• Identity theft benefits.

• Pet benefits.

• Retirement plans.

• Paid time off and holidays.

• Leave benefits.

• Incentive plans for eligible employees.