Manager, DCS Operations Systems

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Lead technical consultations for DCS business sectors.

• Comprehend business practices and processes, gather and document business requirements, and convert them into technical specifications.

• Monitor and manage technologies to assess their maturity and relevance.

• Identify potential new applications and system improvements.

• Assess new IT developments, applications, and changing business/system requirements.

• Facilitate planning and oversee the design, installation, modification, and operation of information systems capabilities.

• Supervise or endorse project strategic plans and functional testing strategies.

• Track project and portfolio performance metrics and business value.

• Ensure that vendor proposals comply with technical specifications.

• Aid in resolving issues among BSI, HSIT, and DCS.

• Manage, recruit, train, coach, evaluate, and develop team members.

• Oversee resource allocations and coordinate staff assignments.

• Provide training and guidance on WebEOC, ArcGIS Online, and other systems.

• Offer tier 2 end-user IT ticket support and lead tier 2 systems support volunteers.

• Develop and maintain tier 2 IT ticket support processes and workflows.

• Create and offer technical support for operational configurations in WebEOC, ArcGIS Online, and other systems.

• Support and maintain permissions, provisioning, and systems access for WebEOC, ArcGIS Online, RC Respond, and other DCS systems.

• Evaluate, install, and customize vendor-supplied or commercial off-the-shelf boards or applications.

• Write or modify code for WebEOC, ArcGIS Online, or other systems as required.

• Report to the Director of DCS Systems Operations.

⛳️ Requirements

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field is required.

• At least 5 years of relevant experience or an equivalent combination of education and related experience is required.

• 3 years of supervisory or management experience is necessary.

• Strong verbal and written communication skills are essential.

• Capability to apply technical expertise to solve problems.

• Ability to prioritize effectively and execute tasks efficiently.

• Strong management skills are required.

• Ability to work collaboratively within a team.

• Travel may be necessary.

• Proficient in using a personal computer, relevant software, and office equipment for extended periods.

• Operational flexibility to address sudden and unpredictable demands.

• Management experience is not subject to substitution.

• Relocation assistance is not offered.

🏝️ Benefits

• Medical, Dental, & Vision Plans.

• Health Spending Accounts & Flexible Spending Accounts.

• PTO: Starting at 15 days annually; based on job type and tenure.

• 11 paid holidays, including six core holidays and five floating holidays.

• 401K with up to a 6% match.

• Paid Family Leave.

• Employee Assistance Program.

• Short + Long Term Disability and Insurance.

• Service Awards and recognition.

• Mentorship to support your growth along a meaningful career path.

• Competitive compensation and benefits package.

• Opportunities for career advancement and learning.