Manager, Customer Growth – Activation

This is a fully remote position, open to applicants in Tennessee, +1 more state.

📋 Description

• Oversee the daily operations of the CRM specialist team, mentoring them to achieve call, activation, and engagement objectives.

• Establish and oversee call cadence and campaign strategies for outbound outreach targeting repair shops, dealerships, and distributors.

• Develop and enhance Salesforce workflows and templates to facilitate timely and targeted customer outreach.

• Utilize data for prioritizing outreach efforts and assessing effectiveness.

• Enhance team processes and tools to boost productivity and outcomes.

• Promote Salesforce usage and ensure data quality within the team.

• Create reporting and dashboards, sharing performance insights and recommendations with the Head of Strategy.

• Contribute to team development through recruiting, onboarding, and structuring the team.

• Act as the customer advocate in product development, sales strategy, and go-to-market initiatives.

• Represent WHI at trade shows and industry events.

• Supervise a team of CRM specialists engaged in high-volume outbound customer calls.

• Report directly to the Head of Strategy.

⛳️ Requirements

• Over 5 years of experience in inside sales, sales operations, customer growth, or customer success.

• At least 2 years of experience in team leadership.

• Demonstrated success in building and leading high-performing outbound or inside sales teams.

• Extensive hands-on experience with Salesforce, including workflows, reports, and dashboards.

• Experience in launching or scaling a CRM-driven sales or customer engagement initiative.

• Strong analytical and data-driven mindset.

• Experience in managing call cadences and developing multi-touch campaign strategies.

• Excellent ability to grasp technical concepts and communicate them effectively.

• Preferred experience in automotive parts, aftermarket, dealership parts purchasing, or B2B e-commerce.

• Bachelor's degree (BS/BA) is required.

• Willingness to travel occasionally for trade shows and industry events.

• Remote positions are not eligible for U.S. visa sponsorship.

🏝️ Benefits

• Maternal and paternal leave.

• Paid sabbatical.

• Financial security and retirement benefit plans.

• Eligibility for a 401(k) plan.

• Paid time off, including PTO.

• Parental leave.

• Medical, financial, and various other benefits.

• Target bonus opportunities.

• Restricted stock units (as applicable).

• Diversity and inclusion initiatives.

• Remote work with occasional travel.