Customer Growth & Activation Specialist

This is a fully remote position, open to applicants in Tennessee, +1 more state.

📋 Description

• Conduct outbound prospecting to engage repair shops, dealerships, and distributors via calls, emails, and sequences.

• Assess interest, articulate how Nexpart integrates into each customer's parts-buying process, and facilitate their registration.

• Lead the onboarding and activation outreach, which includes establishing new accounts, connecting customers with suppliers, and assisting them with their initial orders.

• Interact with existing customers to re-engage low-activity accounts and promote underutilized features.

• Implement designated outreach, onboarding, and re-engagement campaigns according to the planned schedule.

• Educate customers on Nexpart's essential features through phone, video, and email communications.

• Document customer interactions and outreach data in Salesforce, encompassing activity logs, contact information, activation status, and next steps.

• Meet established activity, activation, and engagement targets.

• Act as the voice of the customer by relaying feedback and identifying activation obstacles to the team, Support, and Product departments.

• Represent WHI at selected trade shows and industry events annually.

⛳️ Requirements

• 1–3 years of experience in inside sales, SDR/BDR roles, customer onboarding, customer success, or a comparable customer-facing position.

• Comfortable with making a high volume of outbound calls and emails, as well as managing objections effectively.

• Strong aptitude for grasping technical concepts and conveying them clearly to customers.

• Highly organized and detail-oriented, with disciplined habits in using CRM systems.

• Experience with Salesforce is preferred.

• Familiarity with automotive parts, repair shops, dealerships, or B2B software is advantageous.

• BS/BA degree or equivalent professional experience.

• Ability to navigate uncertainty with ease.

• A collaborative spirit – fun and easy to work alongside.

• Remote positions are not eligible for U.S. visa sponsorship.

🏝️ Benefits

• Maternal and paternal leave.

• Paid sabbatical.

• Medical benefits.

• Financial benefits.

• Eligibility for 401(k).

• Paid time off, including PTO and parental leave.

• Target bonus.

• Restricted stock units, as applicable.

• Comprehensive benefit programs.

• Support for diversity and inclusion.

• Accessibility accommodations.