Manager Complex CAT – Property

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the geographically distributed Complex Catastrophe Response Team tasked with managing high-severity property claims and surge operations.

• Establish the strategy for handling complex claims and advise on high-severity claim resolutions.

• Manage resources across various functions while ensuring effective communication, prompt decision-making, and comprehensive support for policyholders.

• Enhance organizational capacity and orchestrate responses across Claims, Operations, Legal, Underwriting, Finance, Technology, Communications, and external partners.

• Organize and conduct Mega CAT scenarios.

• Create and uphold catastrophe-response protocols.

• Elevate readiness for catastrophes and lead execution during events.

• Collaborate with senior executives, claims teams, business functions, vendors, independent adjusters, and other partners.

• Leverage technology, data, operational dashboards, analytics, and emerging capabilities to enhance decision-making, response coordination, and capacity.

• Modify response operations in alignment with customer needs, claim conditions, and business priorities.

• Provide support to policyholders and communities in the aftermath of wildfires, hurricanes, tornadoes, and other large-scale disasters.

⛳️ Requirements

• Proven experience in leading complex catastrophe property claims and making high-severity claim decisions.

• Demonstrated experience in coordinating catastrophe response and surge operations across multiple functions.

• Background in developing and maintaining catastrophe-response protocols.

• Experience in planning and executing Mega CAT scenarios.

• Proficiency in utilizing digital tools, operational dashboards, and analytics to enhance decision-making and response coordination.

• Capacity to lead a geographically dispersed team effectively.

• Ability to collaborate with various departments including Claims, Operations, Legal, Underwriting, Finance, Special Investigations, Subrogation, Technology, Communications, vendors, independent adjusters, and other business partners.

• Willingness to travel swiftly to affected areas for CAT deployments.

• Availability to work extended hours, weekends, and holidays during active events.

• Composed under pressure, skilled in complex problem-solving, customer-care oriented, and adaptable to change.

🏝️ Benefits

• Competitive salary.

• Flexibility to work remotely from anywhere in the United States for most roles.

• Paid time off including vacation days, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs, with potential for holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching.

• Engaging work environment with opportunities for advancement.

• Educational assistance and opportunities for professional and personal development.

• Company recognition program.

• Health and wellbeing resources, which include complimentary mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.