Manager, Clinical Services – Medical Group

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Operation Integration Specialists (OIS) involved in administrative and clinical practice transformation programs as well as alternative payment models.

• Instruct the OIS team regarding the elements, measures, tasks, and tools that facilitate practice transformation functions and activities.

• Provide leadership, motivation, and direction to ensure projects progress towards successful completion.

• Maintain a comprehensive understanding of care models, data elements, tools, and resources.

• Act as a liaison between the OIS team and population health teams, monitoring, and addressing issues, challenges, barriers, and successes.

• Oversee OIS team activities, including rounding schedules, communications, issue resolution, provider onboarding processes, and compliance with government reporting requirements.

• Create and sustain team plans that encompass resources, tasks, timelines, program requirements, and government deadlines.

• Assist providers and care teams in executing process and quality improvement activities and workflows.

• Serve as the main resource for providers regarding alternative payment practice transformation programs through education and communication.

• Manage the collection, analysis, translation, and reporting of quality and performance metrics.

• Collaborate with data analytics and EPIC EHR teams to gather actionable insights for enhancing patient care, population health, and cost management.

• Oversee the collection, tracking, analysis, and reporting of practice demographics and transformation activities.

• Participate in mandatory training, education, and learning events.

• Act as a subject matter expert on government alternative payment models.

• Execute additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration or a nursing-related field.

• Preferred: Master's degree in Healthcare Administration or a nursing-related field.

• Minimum of 5 years of experience in an ambulatory healthcare setting, ideally in a leadership capacity within a highly matrixed organization.

• Expertise in physician practice operations and practice transformation activities.

• Strong analytical capabilities.

• Ability to manage multiple projects simultaneously.

• Capacity to work independently and proactively in a high-pressure medical environment.

• Detail-oriented with a focus on accuracy.

• Skill in managing time, priorities, and resources effectively.

• Excellent verbal, written, and interpersonal communication skills, with the ability to adjust communication style to engage the target audience.

• Competence in Microsoft Office applications such as Word, Excel, and PowerPoint.

• Willingness to travel locally and regionally.

• Ability to plan, conduct, and facilitate meetings and networking events.

• Familiarity with EHRs, preferably EPIC.

• Knowledge of process improvement models such as PDSA, A3, CQI, Lean, and Six Sigma.

• Willingness to travel up to 10% annually.

🏝️ Benefits

• Competitive salary.

• Incentive programs.

• Referral bonuses.

• 403(b) plan with employer contributions (when eligible).

• Comprehensive medical, dental, vision, and prescription coverage.

• HSA/FSA options available.

• Life insurance coverage.

• Access to mental health resources and discounts.

• Paid time off.

• Parental and FMLA leave.

• Short- and long-term disability benefits.

• Backup care services for children and elders.

• Tuition assistance.

• Support for professional development and continuing education.