Manager, Clinical Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the deployment of clinical initiatives, optimize workflows, and foster change adoption within Devoted Medical clinical teams.

• Assess clinical operational requirements and collaborate with cross-functional partners to define, refine, and implement clinical workflows.

• Work alongside leadership and training teams to execute the rollout of new workflows.

• Collaborate with Engineering, Data, AI, Operations, and Clinical Informatics teams to map, document, and enhance clinical workflows.

• Partner with product and operational leadership to set priorities and create monthly sprint plans.

• Plan and oversee the comprehensive deployment of new clinical initiatives, from pilot/Test Kitchen phases to organization-wide launches.

• Create and distribute communication plans, rollout materials, and training resources.

• Conduct end-user training and offer post-deployment support for troubleshooting.

• Utilize EHR expertise to improve system functionality and align clinical practices.

• Assess usability, adoption, and operational impact; communicate frontline feedback to R&D teams.

• Meet initiative adoption targets set by Senior Leadership.

• Maintain Orinoco EHR usability score targets.

• Follow the enterprise change calendar to enhance launch transparency and timeliness.

• Document decisions regarding scaling, iteration, or discontinuation of launched initiatives.

• Ensure standards for cross-functional enterprise-wide workflows are current and accessible.

⛳️ Requirements

• Bachelor’s degree with five years of experience in healthcare or product management.

• Over 2 years of experience in scaling enterprise change management.

• Previous advanced or superuser EMR experience.

• More than 2 years of experience in clinical project/process management or informatics.

• Practicing Advanced Practice Registered Nurse (APRN) or Registered Nurse (RN) with 5+ years of clinical experience is preferred.

• An active license to practice in at least one Devoted Medical market is preferred.

• A Master’s degree is preferred, accompanied by two years of telehealth experience.

• Exceptional interpersonal and communication skills.

• A solution-oriented mindset with strong critical analysis abilities.

• Excellent organizational skills to manage multiple projects and meet deadlines.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.

• Generous paid time off.

• $100 monthly stipend for mobile or internet services.

• Stock options available for all employees.

• Bonus eligibility for all roles, excluding Director and above.

• Parental leave program.

• 401K program.