Manager, Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust, enduring relationships with clients through consistent communication, proactive engagement, and prompt resolution of their needs.

• Act as the primary liaison for assigned clients, facilitating connections with Operations, Client Success, and various service lines.

• Oversee client expectations, inquiries, service challenges, and escalations while ensuring that commitments are fulfilled.

• Craft solutions customized to client requirements while upholding established service and delivery standards.

• Identify and relay client risks to the relevant leadership teams and coordinate necessary follow-up actions.

• Organize client meeting schedules, agendas, and deliverables based on the defined project scope and client demands.

• Prepare meeting materials, conduct quality reviews, and ensure presentation readiness in collaboration with Operations subject matter experts and Client Success.

• Assist in implementation and other client projects under the guidance of leadership.

• Collaborate with internal teams and vendor management partners to ensure timely completion of client deliverables as expected.

• Monitor client health and KPIs to proactively detect trends, service gaps, and potential client risks.

• Create standard and ad hoc reports for clients based on business and client requirements.

• Gather, analyze, and communicate performance data utilizing Excel and Power BI.

• Transform numerical and operational data into insightful, client-facing information using pivot tables, spreadsheets, graphs, dashboards, and presentations.

• Leverage performance findings to facilitate client discussions, resolve issues, and suggest actionable steps.

• Collaborate across functions to meet client needs and ensure consistent service delivery.

• Notify clients of account-level audits, data integrity, or service concerns as necessary.

• Ensure that client-specific protocols and supporting documentation are up-to-date and regularly reviewed.

• Engage in internal initiatives and foster a collaborative, solutions-focused team atmosphere.

⛳️ Requirements

• Preferred Bachelor’s degree; relevant experience may be considered in place of a degree.

• At least 5 years of pertinent experience in client delivery, client services, healthcare revenue cycle management, operations, or a related field.

• Proven experience in managing client relationships, service challenges, expectations, and escalations.

• Proficient in utilizing KPIs, operational data, and reporting to identify issues and communicate performance effectively.

• Experience in collaborating across various functional teams to enhance client and operational outcomes.

• Preferred background in Healthcare Revenue Cycle Management (RCM).

• Excellent client-facing communication and presentation skills.

• Strong analytical and problem-solving abilities.

• Proficient in Microsoft Excel and Power BI, including experience in developing client-facing reports and presentations.

• Capability to manage multiple client priorities, meetings, deliverables, and follow-up tasks effectively.

• Ability to convert operational or performance data into clear, actionable insights for clients.

🏝️ Benefits

• Annual bonus plan with a target of 10.00%.

• Competitive benefits package.

• Opportunities for learning, collaboration across groups, and exploration of new career paths.

• Opportunities to contribute, think innovatively, and create meaningful work.

• Equal employment opportunity workplace.

• Reasonable accommodations for applicants with disabilities.