Key Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve or surpass monthly sales targets by developing and finalizing opportunities with existing clients.

• Oversee a portfolio of high-profile enterprise clients with complete accountability for renewals and growth.

• Establish strong, trust-based relationships at operational, technical, and executive levels.

• Recognize optimization potential and propose solutions that deliver measurable enhancements.

• Keep an updated and actionable pipeline of opportunities.

• Create and sustain joint success plans with enterprise accounts.

• Act as a trusted advisor and strategic resource.

• Address customer challenges, coordinate with cross-functional teams, and escalate issues when necessary.

• Handle intricate negotiations and conduct executive-level business reviews.

• Represent the customer's voice within TrueCommerce and synchronize with Product, Support, Professional Services, and Leadership.

• Contribute to pilot programs, initiatives, and strategic efforts within Client Management.

• Maintain thorough and precise CRM records.

• Monitor customer health data in ChurnZero to identify potential risks, enhance adoption, and promote expansion.

• Stay informed about TrueCommerce’s product roadmap, industry developments, and enterprise best practices.

• Engage in department meetings, training sessions, and continuous educational activities.

• Utilize approved AI tools and automation to optimize workflows and enhance process accuracy and consistency.

• Fulfill additional responsibilities and strategic initiatives as assigned.

⛳️ Requirements

• Bachelor's degree in Business or equivalent experience.

• Over 10 years of experience in Account Management or Customer Success focusing on existing clients.

• At least 3 years of experience managing enterprise or top-tier accounts with a strong emphasis on retention and growth.

• Proven track record of exceeding retention, renewal, and upsell quotas.

• Strong technical aptitude with an ability to comprehend complex integration environments and SaaS ecosystems.

• Confidence and proficiency in communicating with executive-level customer stakeholders.

• Excellent listening, relationship-building, and problem-solving skills.

• Highly organized with a keen attention to detail and the ability to manage multiple priorities.

• Familiarity with EDI or Supply Chain solutions is strongly preferred.

• Willingness to work extended hours as required to meet enterprise customer needs.

🏝️ Benefits

• Remote-first and casual work atmosphere.

• 401k plan with a 3.5% company match, vested after two years.

• 20 days of paid time off (PTO).

• One day off for your birthday.

• Three additional summer days.

• One day for volunteer work.

• Eleven company holidays.

• Comprehensive medical, dental, vision, and other life/health insurance plans.

• Paid parental leave.

• Wellness reimbursement program.