Manager, Client Data Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the coordination, management, and operational efficiencies of the Data Services team while complying with Workforce Management metrics.

• Establish a sustainable framework for client relationships utilizing “white glove” service methodologies.

• Develop and review the infrastructure for accurately capturing client data and managing the surety bond program.

• Manage business deliverables and project timelines for Service Set-Up support in collaboration with Sales, Governance, Business Reviews, and Lessons Learned.

• Lead initiatives aimed at achieving strategic business objectives within defined timelines.

• Work collaboratively with the Regulatory Team to enhance efficiencies across the data service framework.

• Create, standardize, and report on volumes, timing, and root causes of issues that fall outside the Service Level Agreement thresholds through monthly KPIs and metrics.

• Promote cost savings, ensure compliance, and enhance scalability to optimize account setup timing.

• Design and implement team structure, focusing on team development and succession planning.

• Ensure team productivity, engagement, and career advancement.

⛳️ Requirements

• A minimum of 7 years of relevant experience.

• Extensive background in talent and performance management.

• Strong collaborative skills with the ability to work effectively with others while accomplishing tasks.

• Demonstrated analytical and strategic capabilities, including problem-solving, Six Sigma, and LEAN methodologies.

• Proficient in communicating ideas and strategies clearly to diverse audiences.

• Experience in managing service delivery and leading overall team activities.

• Excellent understanding of continuous improvement and quality management principles.

• Familiarity with system and data flow.

• Knowledge of various systems supported by Livingston International and those utilized in other sectors.

• A Bachelor's degree or equivalent experience is preferred.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for incentives.

• Professional development programs.

• Continuous learning opportunities.

• Long-term support initiatives.

• A flexible and growth-oriented work environment.

• Recognition for accomplishments.

• Accommodations for applicants and employees with disabilities throughout the recruitment process.