Editorial Client Manager

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Act as the main contact for clients regarding daily management of editorial services.

• Oversee the allocation of work and time within client teams.

• Assess the needs of the division, including staffing, capacity, and organization, and escalate to the Senior Manager as necessary.

• Ensure the timely completion of tasks and maintain overall client satisfaction.

• Identify and resolve issues related to tasks or employees.

• Ensure that employees receive training on current protocols, systems, and best practices.

• Enhance internal processes, protocols, and best practices for the client group.

• Conduct or contribute to performance evaluations for both direct and indirect reports.

• Monitor productivity levels and track individual workloads.

• Address employee inquiries regarding Wiley policies and enforce adherence to these policies.

• Maintain standards of professionalism and courtesy with both colleagues and clients.

• Travel as required for client meetings and industry conferences.

⛳️ Requirements

• Bachelor’s Degree in a relevant field.

• Previous experience as a Managing Editor, Senior Managing Editor, or in a related role.

• Demonstrated experience in intensive team collaboration with the potential for growth in management skills, or prior experience in employee management.

• Proficiency in at least one major online peer review platform.

• Experience in directly managing client projects.

• Proven track record of delivering exceptional customer service.

• Experience handling complex projects involving multiple stakeholders.

• Experience managing teams in alignment with company policies and culture.

• Ability to prioritize and handle multiple tasks in a fast-paced, deadline-driven environment.

• Willingness and ability to travel as necessary for client meetings and industry conferences.

• Preferred: familiarity with more than one major online peer review system.

🏝️ Benefits

• Meeting-free Friday afternoons.

• Opportunities for professional development.

• Employee programs that promote community, learning, and growth.

• Comprehensive benefits package.

• Competitive salary.

• Reasonable accommodations for applicants and employees with disabilities.

• Opportunities for internal mobility.