Manager, Client Contract Management Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team of 5–10 Client Contract Managers.

• Establish expectations for renewal strategies, execution quality, and client communication.

• Conduct performance evaluations, coaching sessions, and development planning.

• Assist in the onboarding, training, and readiness of new team members.

• Oversee the team-level execution of the complete renewal process.

• Review and guide intricate renewals involving pricing strategies, term negotiations, and risk mitigation.

• Ensure the consistent application of renewal standards, contract language, and pricing frameworks.

• Act as an escalation point for high-risk renewals and complex client situations.

• Collaborate with Sales and Client Service leaders on renewal strategies, growth opportunities, and account risks.

• Work closely with Finance, Legal, and Deal Desk teams on pricing, approvals, and contract governance.

• Serve as a renewal subject-matter expert in cross-functional initiatives.

• Enhance renewal workflows, tools, and templates.

• Identify opportunities for automation and standardization.

• Support the implementation of renewal programs, pricing models, and tooling enhancements.

• Ensure team-level accuracy in renewal forecasting.

• Monitor and report on renewal performance metrics, trends, and risks.

⛳️ Requirements

• Bachelor’s degree is required.

• A minimum of 7 years of experience in renewals, account management, contract management, or project management is required.

• At least 2 years of experience in people management, leading client-facing or revenue-supporting teams.

• Demonstrated ability to manage complex, high-volume workflows while providing leadership.

• Strong experience in working with contracts, pricing structures, and renewal negotiations.

• Proven success in cross-functional partnerships with Sales, Finance, Legal, and Operations.

• Must be available five days a week during designated work hours.

• Must be able to sit and/or stand for up to 8 hours a day.

• Must possess close visual acuity for data and figures, transcription, computer terminal use, extensive reading, and visual inspection.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) match.

• Career development.

• Annual bonus.

• Restricted stock unit grant based on individual performance.

• Fully remote work from home or location of record within the U.S.

• No in-office requirements.