Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee account health and promote wider solution adoption throughout the organization.

• Analyze account penetration and mobilize sales and customer success teams to enhance awareness and utilization.

• Coordinate with internal Customer Success and Customer Support teams to promptly resolve customer issues.

• Collaborate with Finance and Revenue Operations to guarantee precise invoicing and timely payments.

• Work alongside Sales to ensure effective onboarding and hand-off for new clients, while identifying and referring cross-selling opportunities.

• Shape the product roadmap by conveying client feedback to Commercial leaders and Product teams.

• Foster retention and sustainable long-term growth across the business portfolio.

• Organize and oversee renewal activities and pricing adjustments to achieve or surpass account growth targets.

• Develop business proposals and negotiate commercial terms.

• Partner with Marketing and Customer Success on targeted Account-Based Marketing (ABM) and user outreach initiatives.

• Maintain documentation of client engagement activities and proactively manage the renewal pipeline in Salesforce.com.

• Remain informed about media industry trends and product enhancements to effectively connect value propositions to clients.

• Share insights from the industry with the wider commercial team.

⛳️ Requirements

• 2-5+ years of experience in account management within a SaaS company, or equivalent experience in leading account strategy.

• Proven track record of establishing and nurturing senior and executive-level client relationships (CMO, CEO, SVP, etc.), recognized as a trusted advisor.

• Exceptional communication and presentation skills, demonstrating organized and structured thinking for planning and execution.

• Experience managing a $2M book of business and leading commercial negotiations.

🏝️ Benefits

• Opportunities for career advancement.

• Access to training and development programs.

• Excellent work/life balance.

• Medical, Dental & Vision Insurance.

• 401k with Company Match.

• Flexible Paid Time Off (PTO).

• Commuter Benefits.

• Discounts at gyms.

• Summer Fridays.