Manager, Case Management – LCSW/LMFT

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Oversee and manage the clinical operations of ECM staff, addressing the medical, behavioral health, and social determinant needs of clients.

• Engage in communication with ECM staff and, on occasion, patients via telephone, telehealth, or during Interdisciplinary Care Team meetings.

• Discuss medication management and adherence, ensuring appropriate follow-up with primary care, behavioral health, and specialist providers.

• Provide guidance during crises faced by ECM staff.

• Collaborate with the wider care team to advocate for clients and guarantee they receive necessary services.

• Evaluate progress towards individual care plan goals centered around the patient.

• Monitor team advancement, coach staff, and manage performance as necessary.

• Supervise around 10–15 direct reports within the ECM team.

• Oversee client outreach, enrollments, and the development of Individual Care Plans.

• Determine if client needs can be addressed by an ECM Lead Care Manager and act as an escalation point when required.

• Drive the team to achieve key performance indicators.

• Work in conjunction with Enhanced Care Management Directors on process improvements and changes.

• Provide clinical oversight for approximately 30% of the time, which includes supervising clinical staff, conducting clinical sign-offs, overseeing care plans, participating in IDT meetings, and consulting on complex cases.

• Offer direct care management as necessary.

• Travel up to 20–25% for training, meetings, and other business-related needs.

⛳️ Requirements

• Must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington.

• Available to work Monday through Friday, from 8:30am to 5:00pm Pacific Time, with flexibility for potential evening and weekend shifts.

• An active, unrestricted LCSW or LMFT license in California is required.

• Willingness to obtain additional state licensure as necessary.

• Minimum of 2 years in people management; 4 years preferred.

• 2–3 years of experience in care management.

• 1–2 years of experience in post-acute care.

• Demonstrated, results-oriented leadership experience in change management within rapidly growing environments.

• Strong organizational skills and the ability to work independently.

• Proficient in Microsoft and Google applications; experience with Salesforce is advantageous.

• Exceptional communication and motivational skills, including techniques for conflict resolution.

• Working knowledge of Lean Six Sigma methodology is preferred.

• Legally authorized to work in the United States.

• Completion of required background screening is mandatory before employment.

• Employees in patient, client, or customer-facing positions must be vaccinated against influenza, with considerations for accommodation.

• Must complete identity and work eligibility verification using E-Verify upon hire.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401k plan.

• Access to various wellness benefits.

• Mileage reimbursement for field roles in accordance with IRS guidelines.

• Potential bonuses as detailed in the compensation summary.