Manager, Business Systems

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage, support, and enhance Cresa’s Salesforce platform continuously.

• Act as a vital link between business users and technical teams.

• Offer user support and services efficiently.

• Conduct Salesforce administration, reporting, training, testing, and configuration.

• Address issues and implement enhancements for the platform.

• Sustain the Salesforce platform and promote user adoption.

• Contribute to Salesforce projects as business priorities change.

• Share expertise and support colleagues.

• Ensure the successful execution of Salesforce initiatives and provide outstanding user support.

⛳️ Requirements

• 3-5 years of experience in Salesforce.

• Practical experience in Salesforce administration.

• Comprehensive understanding of Salesforce configuration, reporting, dashboards, security, and automation.

• Experience in training and assisting end users, as well as troubleshooting Salesforce-related issues.

• Strong skills in business analysis and problem-solving.

• Excellent communication, training, and customer service abilities.

• Salesforce Administrator certification is preferred.

• Familiarity with Flow and other Salesforce automation tools is preferred.

• Experience supporting enterprise Salesforce environments is preferred.

• Background in working with Salesforce developers, consultants, or managed services partners is preferred.

• Reasonable accommodations may be provided to facilitate individuals with disabilities in performing essential functions in accordance with the Americans with Disabilities Act.

🏝️ Benefits

• Opportunity for learning, advancement, mentoring, and recognition.

• Valued contributions from both individuals and teams.

• 100% remote work / telecommuting available.

• Reasonable accommodations for individuals with disabilities.