Manager – Annual Wellness Visit Programs

This is a fully remote position, open to applicants in California.

📋 Description

• Review and assess AWV provider schedules to enhance appointment utilization and accessibility.

• Supervise daily outreach operations aimed at achieving Annual Wellness Visit scheduling objectives.

• Identify scheduling inconsistencies and work to boost appointment volume and patient access.

• Collaborate with providers and operational leadership to align scheduling capacity with patient demand.

• Ensure that outreach workflows adhere to organizational policies and healthcare regulations.

• Address operational challenges and escalate issues as necessary.

• Manage, mentor, and supervise a team of approximately 35–40 outreach and scheduling staff.

• Conduct interviews, participate in the hiring process, and lead onboarding, training, and staff development initiatives.

• Monitor employee performance while providing feedback, coaching, and corrective measures.

• Facilitate biweekly team meetings and maintain training materials and Standard Operating Procedures (SOPs).

• Oversee staffing, scheduling, and coverage management.

• Manage third-party AWV scheduling and outreach vendors, including communication, escalations, Service Level Agreements (SLAs), productivity, and performance evaluations.

• Supervise AWV billing operations, ensuring compliance with coding and documentation, claims submission, reconciliation, denials, reimbursement, and policy updates.

• Track and analyze outreach, scheduling, vendor, billing, productivity, and AWV completion metrics.

• Develop operational reports, executive dashboards, and Key Performance Indicator (KPI) analyses.

• Identify opportunities for process improvements through data analysis.

• Meet weekly with leadership and communicate findings to management, providers, and cross-functional stakeholders.

• Act as a liaison between outreach/scheduling teams, vendors, and billing/revenue cycle teams.

⛳️ Requirements

• Bachelor's degree is required.

• A Master's degree in Health Administration, Business Administration, or a related field is preferred.

• Proven experience in managing healthcare operations, patient outreach programs, or care coordination teams.

• Experience in managing third-party vendors or outsourced service partners, including SLA management and performance oversight.

• Familiarity with medical billing/revenue cycle operations, ideally related to AWV or preventive care services.

• Experience managing teams of 25 or more staff members.

• Proficiency in reporting, data analysis, and performance metrics.

• Knowledge of AWV, preventive care programs, CMS billing guidelines, and healthcare scheduling workflows.

• Proficient in Microsoft Excel, reporting/Business Intelligence tools, and healthcare management/billing systems.

• Strong organizational, communication, negotiation, and problem-solving abilities.

🏝️ Benefits

• Full-time, remote position.

• Remote work operating in Pacific Standard Time (PST).