Manager, Account Management

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Lead and cultivate a high-performing account management team.

• Mentor Account Managers at the deal level while setting clear performance expectations.

• Propel sales, renewals, retention, and revenue growth across existing franchise accounts, new store openings, customer expansions, and opportunities for product refresh.

• Assist franchise operators in recognizing value within PAR’s offerings, including POS, Back Office, Insights, Delivery, Payments, Services, and Hardware portfolio.

• Formulate cross-sell and upsell strategies.

• Ensure forecast accuracy and facilitate weekly pipeline and deal reviews.

• Monitor performance metrics and uphold robust Salesforce CRM practices.

• Foster relationships with franchisee groups and franchisor field organizations.

• Represent PAR at industry-related events.

• Act as an escalation point for accounts at risk and renewal issues.

• Collaborate with Talent Acquisition and Sales Enablement to recruit, onboard, train, and retain team members.

• Address underperformance through documented expectations and measurable milestones in collaboration with HR.

• Develop repeatable sales processes and identify customer white space.

• Enhance both digital and traditional sales channels.

• Pinpoint opportunities for AI and automation usage.

• Work in conjunction with Corporate Account Management, Customer Success, Customer Support, Revenue Operations, Marketing, Finance, Order Management, and Professional Services.

⛳️ Requirements

• A minimum of 5 years of demonstrated experience in account management, sales, or a related discipline.

• Proven track record of achieving or surpassing sales and revenue goals.

• At least 2 years of experience managing a quota-carrying team.

• Evidence of success in hiring, coaching, and developing team members.

• Strong interpersonal and communication capabilities.

• Exceptional organizational skills and attention to detail.

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred.

• Proficiency in Microsoft Office suite.

• Familiarity with CRM software, such as Salesforce.

• Experience with AI solutions is preferred.

• Knowledge of the restaurant industry, franchise communities, and complex restaurant management solutions is advantageous.

• Willingness to travel up to 15% for customer engagements, franchise conferences, and industry events.

• Must possess legal authorization to work in the U.S. or Canada.

🏝️ Benefits

• Eligibility for commissions.

• Potential for bonuses and/or equity compensation, if applicable.

• Remote work options available.

• Equal employment opportunities.

• Reasonable accommodations provided for individuals with disabilities.