Manager, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of high-profile brand and advertiser accounts as the primary contact and escalation resource.

• Provide support and guidance to Account Managers on intricate client matters, campaign challenges, and sensitive relationship decisions.

• Establish exemplary account management practices within a retail media context while developing necessary systems, processes, and talent.

• Directly supervise 1-2 Account Managers through coaching, feedback, career development, one-on-ones, and performance evaluations.

• Assist in staffing decisions, onboarding, fostering team culture, selecting talent, training, and planning for succession.

• Manage assigned accounts from pre-campaign initiation through optimization, conclusion, and renewal strategy.

• Serve as a trusted advisor, translating brand objectives into effective campaign strategies.

• Identify insights, highlight risks, suggest optimizations, and promote retention and investment growth.

• Conduct performance evaluations, optimization check-ins, and post-campaign reviews.

• Maintain weekly communication with Media Planning, Sales, Analytics, Product, and internal leadership teams.

• Collaborate with Media Activation, Analytics and Reporting, Legal, and Finance teams to implement campaigns and manage commercial agreements.

• Facilitate smooth transitions between Sales and Activation to meet client expectations effectively.

• Enhance account management processes, playbooks, frameworks, and overall client experience.

• Track account performance, prioritize focus areas, identify risks, and recognize upsell or renewal opportunities.

⛳️ Requirements

• Bachelor’s Degree.

• 4 - 7 years of experience, including at least 4 years in account management, client services, or campaign management within a media, advertising, or retail & commerce media setting.

• Minimum of 1 year of experience in people management or mentorship, with a desire to develop further as a leader.

• Strong understanding of digital media execution, including the structuring, trafficking, optimization, and measurement of campaigns across both offsite and owned channels.

• Excellent communication and relationship management abilities.

• Proven experience in managing relationships with brands or advertisers directly.

• Demonstrated capacity to collaborate effectively across Media Activation, Planning, Sales, and Reporting teams.

• Analytical mindset with the ability to interpret campaign performance metrics and convert insights into actionable recommendations.

• Preferred experience in a retail or commerce media environment.

• Preferred background managing accounts for major national brands or advertising agencies.

• Preferred familiarity with Insertion Orders and campaign investment frameworks.

• Preferred knowledge of retail media measurement and attribution methodologies.

• Cameras must be on during all virtual interviews.

• AI tools are prohibited during any part of the interview process.

• A satisfactory background check may include ID verification.

🏝️ Benefits

• Competitive total rewards package.

• Incentives.

• Equity opportunities.

• Comprehensive benefits.

• Compliance with state paid leave requirements.

• Extensive suite of employee benefits.

• Background check and ID verification included as part of the offer process.