Luxury Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer information to travel partners to enhance product promotion and secure bookings.

• Pair the appropriate Uniworld River Cruise product with the suitable customer.

• Guarantee precision in every sales transaction.

• Identify, investigate, and address customer satisfaction concerns.

• Maximize sales potential during interactions with travel agents and customers.

• Acquire and utilize software applications to facilitate sales transactions.

• Achieve KPIs in a high-volume inbound call center environment.

• Handle incoming calls regarding routine client pre-departure inquiries on existing bookings.

• Troubleshoot, investigate, and respond to pre-departure questions from travel partners and guests.

• Return calls, respond to emails, and follow up on pending booking-related matters.

• Build, nurture, and sustain positive relationships with travel partners.

• Maintain high conversion rates to boost team and company revenue.

⛳️ Requirements

• Minimum of two years experience in the travel industry or call center in a sales role.

• Proficiency in Spanish for handling customer calls is a plus.

• Familiarity with Salesforce is an advantage.

• Training in or experience with consultative sales is beneficial.

• Specialized knowledge of the regions visited or cruising is a plus.

• Strong attention to detail and adherence to policies and procedures.

• Collaborative, consultative, and co-creative working style.

• Open to coaching and ongoing training.

• Availability to work standard hours on Pacific Time and 1–2 Saturdays per month.

• Must have access to high-speed, ethernet-connected internet.

🏝️ Benefits

• Incentives for every guest sold.

• Fully remote work opportunity.

• Standard working hours aligned with Pacific Time.

• Commitment to an equal opportunity and inclusive workplace.