LTSS Service Care Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design, implement, and oversee comprehensive care management initiatives for long-term care members.

• Create or assist in developing tailored service care plans/service proposals.

• Educate members and their families/caregivers about available services, benefits, procedures, provider guidelines, service options, referrals, and healthcare entitlements.

• Assess member requirements and available resources, recommending or facilitating optimal outcomes.

• Formulate ongoing long-term care strategies while identifying providers, specialists, and community resources.

• Serve as a liaison between members/families/caregivers and care provider teams to ensure service accessibility.

• Offer resource support in areas such as employment, housing, participant direction, independent living, justice, and foster care needs.

• Oversee care plans, monitor member status and outcomes, and suggest updates based on member requirements.

• Engage with long-term care providers and partners to address member needs effectively.

• Gather, record, and maintain member information and care management activities to ensure regulatory compliance.

• Conduct on-site assessments as necessary to evaluate member needs and collaborate with providers/resources.

• Provide constructive feedback to leadership on enhancing care quality and cost-effective service delivery.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be a resident of the state of Texas.

• Bachelor's degree and one year of related experience, or equivalent experience gained through applicable knowledge, duties, scope, and skills.

• Direct experience working with individuals with disabilities and/or vulnerable populations with chronic or complex conditions, including children and young adults, within three of the last five years.

• Other state-specific criteria may apply.

• Must adhere to all policies and standards.

🏝️ Benefits

• Health insurance.

• 401K.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work arrangements with options for remote, hybrid, field, or office schedules.

• Additional forms of incentives may be included in total compensation.

• Equal opportunity employer committed to diversity.