Logistics Solutions Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Serve as the main point of contact for escalated service concerns from Sales, Customer Experience, and Operations.

• Address issues through phone, email, chat, and case management platforms.

• Evaluate and resolve intricate service interruptions.

• Collaborate with dispatch, site leadership, and cross-functional teams.

• Independently manage a significant volume of escalations.

• Prioritize cases according to urgency and business impact.

• Keep detailed and precise documentation of escalation cases.

• Monitor trends and participate in process enhancement initiatives.

• Conduct root cause analysis and aid in the ongoing improvement of customer satisfaction and operational efficiency.

⛳️ Requirements

• High School Diploma or G.E.D.

• 3 years of pertinent work experience in a team environment.

• Ability to communicate effectively across various departments.

• 3 years of experience in multitasking within a fast-paced workplace.

• Exceptional organizational skills.

• Experience in collaborating cross-functionally with internal teams to resolve service challenges.

• Preferred: Bachelor's Degree from an accredited institution.

• Preferred: Familiarity with CRM and case management systems, such as Salesforce and ServiceNow.

🏝️ Benefits

• Your Tomorrow Education Assistance Program.

• Paid on-the-job training.

• Established career advancement opportunities.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability coverage.

• 401(k) plan with company matching.

• Discounted stock options.

• Stock purchase plan.

• Dependent day care assistance.

• Paid vacation.

• Paid holidays.

• Paid personal days.