Logistics Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust, long-term relationships with clients through proactive and consistent communication to ensure that both everyday and strategic needs are fulfilled.

• Act as the primary liaison for designated business units and trade lanes, providing outstanding customer service and account management.

• Organize, oversee, and coordinate logistics operations for current clients, guaranteeing timely and cost-efficient delivery of products.

• Arrange and confirm appointments with vendors and suppliers, ensuring smooth coordination throughout the supply chain.

• Diligently maintain and update customer and operational data within company systems to ensure accuracy and transparency.

• Enhance customer loyalty and engagement within assigned accounts by anticipating needs, addressing issues, and pinpointing growth opportunities.

• Identify, cultivate, and manage new business connections in target markets to broaden the company's customer base.

• Collaborate with internal teams to negotiate pricing, identify carriers, and secure specialized equipment that aligns with customer needs.

• Coordinate and assist with prospect, sales, and customer meetings in collaboration with the VP of Sales/Client Relations.

• Engage in rate matrix assessments to uphold profitability, competitiveness, and adherence to market trends.

⛳️ Requirements

• Demonstrated success with a strong emphasis on account management, scheduling appointments, customer service, presenting, and closing deals.

• Bilingual proficiency in English and Spanish is advantageous.

• 3-5 years of experience in customer service and account management within the transportation and logistics sector is preferred.

• A college or university degree in Marketing or a business-related discipline is required.

• Comprehensive knowledge and understanding of the sales planning process.

• Excellent verbal, written, and presentation skills, along with strong interpersonal and customer relation abilities.

• Exceptional negotiation skills with a proven ability to close deals.

• Capability to work independently with minimal supervision as well as thrive in a team setting.

🏝️ Benefits

• Competitive Salary

• Healthcare Benefit Package

• Career Growth