Logistics Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain robust, long-term relationships with customers through proactive and consistent communication to meet both daily and strategic needs.

• Act as the main point of contact for designated business units and trade lanes, providing outstanding customer service and account management.

• Organize, oversee, and coordinate logistics operations for current customers, ensuring timely and cost-effective delivery of products.

• Arrange and confirm appointments with vendors and suppliers, ensuring smooth coordination throughout the supply chain.

• Diligently maintain and update customer and operational data within company systems to guarantee reliability and transparency.

• Enhance customer retention and engagement within assigned accounts by anticipating needs, addressing issues, and spotting growth opportunities.

• Identify, cultivate, and manage new business relationships in target markets to broaden the company’s customer base.

• Collaborate with internal teams to negotiate rates, identify carriers, and procure specialized equipment that aligns with customer requirements.

• Coordinate and assist in prospect, sales, and customer meetings in collaboration with the VP of Sales/Client Relations.

• Engage in rate matrix evaluations to uphold profitability, competitiveness, and compliance with market trends.

⛳️ Requirements

• Demonstrated success in account management with an emphasis on setting appointments, customer service, presenting, and closing deals.

• Bilingual proficiency in English and Spanish is advantageous.

• Preferred 3-5 years of experience in customer service and account management within the transportation and logistics sector.

• A college or university degree in Marketing or a related business field is mandatory.

• In-depth knowledge and understanding of the sales planning process.

• Excellent verbal, written, and presentation abilities, along with strong interpersonal and customer relations skills.

• Proven negotiation skills with a successful track record in closing deals.

• Capable of working independently with minimal supervision and also thriving in a team environment.

🏝️ Benefits

• Competitive Salary

• Healthcare Benefit Package

• Career Growth