Logistics Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust, long-lasting relationships with clients through proactive and consistent communication to address both daily and strategic requirements.

• Act as the main point of contact for designated business units and shipping routes, providing outstanding customer service and account management.

• Organize, oversee, and coordinate logistics operations for current clients, guaranteeing timely and cost-efficient delivery of products.

• Arrange and confirm meetings with vendors and suppliers, ensuring flawless coordination across the supply chain.

• Diligently maintain and update customer and operational information within company systems to ensure accuracy and transparency.

• Enhance customer retention and engagement within assigned accounts by anticipating needs, troubleshooting issues, and pinpointing growth prospects.

• Identify, cultivate, and manage new business relationships in targeted markets to broaden the company’s customer base.

• Work collaboratively with internal teams to negotiate pricing, identify carriers, and secure specialized equipment that meets client needs.

• Organize and assist in prospect, sales, and customer meetings alongside the VP of Sales/Client Relations.

• Engage in rate matrix assessments to uphold profitability, competitiveness, and adherence to market trends.

⛳️ Requirements

• Demonstrated success in account management, appointment setting, customer service, client presentations, pricing, and closing deals.

• Bilingual proficiency in English and Spanish is advantageous.

• Preferred 3-5 years of experience in customer service and account management within the transportation and logistics sector.

• A college or university degree in Marketing or a related business field is mandatory.

• Solid knowledge and comprehension of the sales planning process.

• Excellent verbal, written, and presentation skills, along with strong interpersonal and customer relationship abilities.

• Proven negotiation skills with a track record of successful deal closures.

• Capability to operate independently with minimal supervision while also thriving in a team environment.

🏝️ Benefits

• Competitive Salary

• Healthcare Benefit Package

• Career Growth