Local Service Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist customers with service requirements in the UK and Ireland

• Ensure effective delivery of the Service portfolio

• Represent ABB Traction Service for customers in the UK

• Provide project and sales assistance for ABB Traction Service clients and team members

• Identify customer needs and sales opportunities to enhance Service execution and growth

• Manage UK contracts with a customer-centric approach aligned with ABB Traction Service standards

• Lead UK Traction Service operations with support from local Motion and global Traction Service teams

• Foster continuous improvement in Safety, Quality, Delivery, Cost, Performance, and customer satisfaction

• Cultivate a high-performance culture centered on exceptional customer service

• Develop and maintain relationships with key customers and stakeholders

⛳️ Requirements

• Demonstrated experience in at least three of the following areas

• Background in leading service operations within rolling stock or similar asset-intensive settings

• Experience in managing operational resources, project deliveries, and contractual obligations

• Proven ability to lead, develop, and influence teams within both direct reporting and matrix organizations

• Experience in building and sustaining strong relationships across complex stakeholder environments

• Proven track record of driving change initiatives and implementing operational enhancements to improve Safety, Quality, Delivery, Cost, Performance, and customer satisfaction

• Strong knowledge of maintenance, service delivery, asset lifecycle management, and operational performance within a service-oriented organization

• Commitment to safety leadership, fostering a positive safety culture, and adhering to health, safety, environmental, quality, and operational standards

• Commercial acumen and experience utilizing ERP and integrated business systems for service operations, cost management, performance tracking, and strategic execution

• Excellent written and verbal communication skills in English

• Ability to create accurate technical, operational, and customer-facing documentation in a regulated and quality-focused environment

• Full UK driving license is essential

🏝️ Benefits

• Competitive salary

• 25 days of annual leave plus bank holidays

• Competitive contributory pension scheme

• Life assurance

• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts, and more)

• Opportunities for internal mobility, mentorships, and access to global projects

• Employee Assistance Programme

• Generous employee referral scheme

• Company car or cash car allowance

• Remote-based role

• Private medical coverage for yourself

• Generous bonus scheme