This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Manage mortgage accounts to ensure that claim payments are processed in accordance with state and federal regulations, as well as the guidelines set by Investors, Insurers, Agencies, and the company.

• Oversee loans to confirm that necessary milestones are achieved.

• Execute claim posting tasks by coordinating with attorneys, investors, insurers, and other stakeholders involved in the claim payment process.

• Achieve quality assurance standards.

• Adhere to departmental and organizational policies.

• Prioritize assigned tasks for prompt and precise resolution.

• Follow up on pending requests from both internal and external partners.

• Review exception reports to mitigate risks.

• Foster and uphold team collaboration, accountability, operational excellence, and exceptional customer service.

⛳️ Requirements

• A minimum of 1 year of experience in Cash Claim Posting is required.

• Experience with ICE technology, particularly MSP and LoanSphere Claims, is preferred.

• Familiarity with Windows, Microsoft Word, Excel, Internet, and Microsoft Outlook is desired.

• Exceptional attention to detail and the ability to follow stringent guidelines and procedures.

• Capacity to perform under pressure and meet deadlines while maintaining a positive demeanor and delivering outstanding customer service to both internal and external stakeholders.

• Ability to work autonomously and complete tasks within established parameters, prescribed routines, and accepted standards.

• Strong oral communication skills, with the capability to effectively coach, motivate, and lead team members.