LMS Product & Solutions Analyst – DWI PSA

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Set up and manage LMS learning plans, curricula, audiences, assignments, due dates, recurrence settings, and completion criteria.

• Upload, configure, test, publish, version, update, and retire approved courses along with supporting materials.

• Oversee learner profiles, enrollments, assignments, and completion records; investigate discrepancies and document corrections.

• Address cases related to access, enrollment, learning assignments, completion records, content functionality, reporting discrepancies, and system usage.

• Offer assistance and guidance to learners, customers, instructors, administrators, and internal teams.

• Create and maintain reports, dashboards, and KPIs in Salesforce, LMS platforms, and contracted solutions.

• Examine data trends, risks, gaps, and opportunities, providing actionable insights to leadership and operations.

• Support customer, program, compliance, and operational reporting needs.

• Validate, reconcile, and monitor data quality across various systems.

• Collaborate with stakeholders to identify business needs, outcomes, requirements, workflows, user stories, process maps, and future-state needs.

• Convert business needs into technology recommendations and maintain enhancement documentation.

• Assist with business systems beyond the LMS, including integrations, data flows, testing, issue tracking, and technology modifications.

• Act as DWI’s business liaison to APM IT.

• Assess user experiences, pinpoint inefficient or high-risk processes, and suggest improvements in technology, automation, workflow, or documentation.

• Aid in product roadmap planning, solution evaluation, testing, user acceptance, implementation, quality assurance, rollout, and adoption.

• Develop and maintain system documentation, standard operating procedures, job aids, process maps, data dictionaries, troubleshooting procedures, and knowledge resources.

• Manage learner, customer, and organizational data while adhering to confidentiality, privacy, security, access, retention, and appropriate-use standards.

• Report suspected privacy, security, data-quality, or unauthorized-access issues.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Educational Technology, Data Analytics, or a related field, or equivalent experience.

• A minimum of three years of experience in business analysis, reporting and analytics, LMS administration, business systems support, or a similar role.

• Proficient in Salesforce reporting and dashboard development.

• Experience in administering or supporting an LMS, business system, enterprise application, or similar technology platform.

• Strong skills in requirements gathering, workflow analysis, process documentation, and problem-solving.

• Capable of validating data, identifying trends and discrepancies, and conveying findings to both technical and non-technical audiences.

• Skilled in assessing cases, pinpointing root causes, recommending practical solutions, and coordinating issue resolution.

• Excellent written, verbal, organizational, quality assurance, and stakeholder communication abilities.

• Able to work effectively across DWI, APM IT, vendors, customers, and other partners.

• Experience with LMS platforms such as Moodle, Canvas, LearnUpon, Cornerstone, or similar systems (preferred).

• Background in configuring learning plans, maintaining learner records, uploading and testing learning content, or supporting LMS cases (preferred).

• Experience in workforce development, education, training, or SaaS environments (preferred).

• Familiarity with process improvement, system implementation, user acceptance testing, or technology change initiatives (preferred).

• Knowledge of product management and Agile methodologies (preferred).

• Understanding of process mapping, data governance, business-level integration documentation, and knowledge management practices (preferred).

• Experience with advanced Excel, Power BI or other data-visualization platforms, SQL, or multi-system data analysis (preferred).

🏝️ Benefits

• Remote work opportunities.

• Commitment to equal employment opportunities.

• Reasonable accommodations provided throughout the application and hiring processes.