LMS and Digital Product Administrator

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the development and ongoing management of JED’s Digital Learning ecosystem.

• Set up courses, manage user access, implement single sign-on, and maintain resource libraries, surveys, evaluations, and both sandbox and production environments.

• Perform quality assurance testing, which includes comprehensive registration-to-certification testing and SCORM integration assessments.

• Extract training data and generate reports, audit course completions, assist in data analysis, and pinpoint enhancements for digital delivery and user experience.

• Handle account creation, training enrollment, subscription access, and management of training credits.

• Assist in the exploration, design, and integration of AI-driven end-user support and impact-reporting workflows.

• Provide support to learners, JED staff, and partners, addressing access, authentication, and technical issues in accordance with established SLAs.

• Document recurring support challenges in the product backlog and suggest solutions.

• Facilitate technical discovery and planning for integrations with LMS, The Hub, and the JED website.

• Oversee instructor-led training sessions, self-paced courses, videos, knowledge assessments, surveys, and resources within the LMS.

• Educate and support both internal and external users while maintaining training documentation.

• Develop Standard Operating Procedures for system administrators.

• Lead planning, enhancement, and release ceremonies; ensure decisions and action items are tracked to completion.

• Report directly to the Sr. Product Manager.

⛳️ Requirements

• Minimum of 3 years of experience in LMS and Digital Product administration, including end-user training and daily support.

• Familiarity with virtual instructor-led training platforms such as Zoom or Microsoft Teams.

• Understanding of instructional design principles.

• Experience with LMS platforms like LearnUpon.

• Knowledge of authoring tools such as RISE/Articulate.

• Experience with survey platforms like Qualtrics.

• Familiarity with content management systems such as Contentful.

• Knowledge of BI and reporting tools like Google Analytics/Looker.

• Strong decision-making and multitasking abilities.

• Capability to work well in a team setting and manage service-related issues with integrity, skill, and professionalism.

• Up-to-date knowledge of current learning and development methodologies.

• Proven success working with diverse populations.

• Demonstrated commitment to fostering diversity and inclusion.

🏝️ Benefits

• Flexible remote work options.

• Approximately 5% travel required for internal meetings within the United States.

• Opportunities for professional development.