Listing Development Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Create and publish fresh vacation rental listings on both OTA and direct booking platforms.

• Craft engaging and precise property descriptions while emphasizing unique amenities and features.

• Upload and systematically organize photography, floor plans, amenities, house rules, fees, and other listing content.

• Develop and maintain listing information within internal systems and property reference documentation.

• Set up automated guest messaging and property-specific communication templates.

• Conduct audits of listings to ensure accuracy, consistency, and adherence to brand standards across all distribution channels.

• Coordinate the launch of listings for newly onboarded properties and resorts.

• Update listings to reflect renovations, changes in amenities, policy updates, seasonal promotions, and operational adjustments.

• Troubleshoot listing issues with OTA partners and escalate matters as necessary.

• Assist with calendar management, reservation updates, and inventory synchronization.

• Collaborate with Revenue Management to accurately implement pricing, restrictions, and booking settings.

• Work together with Marketing on promotional campaigns and to enhance listing performance.

• Monitor the quality of listings and identify opportunities to boost conversion rates and guest engagement.

• Maintain comprehensive documentation of listing configurations and operational procedures.

• Assist with designated departmental projects and other assignments as needed.

• Partner with teams across Revenue Management, Reporting, Inventory Management, Marketing, Guest Experience, and Resort Operations.

⛳️ Requirements

• Fully remote position; may require working across different time zones.

• Previous experience with online travel agencies such as Airbnb, Vrbo, and Booking.com is preferred.

• Comfortable with learning new software and technology platforms.

• Strong written communication and proofreading capabilities.

• Exceptional attention to detail.

• Excellent organizational and time management skills.

• Ability to juggle multiple priorities while meeting deadlines.

• Strong problem-solving and analytical skills.

• Ability to work independently while also collaborating with various departments.

• Professional communication with both internal teams and external partners.

• Capacity to remain organized and productive in a fast-paced environment.

• High school diploma or equivalent is required.

• One or more years of experience in hospitality, vacation rentals, e-commerce, content management, or a related field is preferred.

• Familiarity with property management or reservation systems is a plus.

• Experience with or the ability to learn platforms such as Airbnb, Vrbo, Booking.com, Expedia, SendSquared, Hospitable, Guesty, Siteminder, RHEA, Microsoft Teams, Microsoft Office Suite, and other OTA, PMS, and channel management systems.

🏝️ Benefits

• Robust benefits package available.