Licensed Property and Casualty, Spanish Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally manage a large volume of incoming calls, addressing account inquiries, claims, and general questions.

• Efficiently gather customer information, assess their needs, and educate them about relevant products and services.

• Navigate and utilize multiple systems concurrently.

• Communicate effectively with pet parents through both verbal and written means.

• Resolve customer issues following one-call resolution guidelines or through an escalated process when necessary.

• Achieve or surpass company and client performance metrics.

• Balance company policies with client benefits in decision-making.

• Continuously assess and identify opportunities to enhance processes that positively influence the client and its customers.

• Document call disposition or compile and record customer information as needed.

• Adapt to changes within the current business environment.

• Proactively respond to pet parent emails with patience, empathy, and understanding to resolve issues.

⛳️ Requirements

• Must possess a property and casualty license in your state of residence.

• Must be willing to release property and casualty appointments (Health or Life appointments do not need to be released).

• Availability to work on weekends is required.

• Bilingual proficiency in Spanish and English.

• A minimum of two years of customer service or call center experience.

• Ability to pass a drug screening and background check.

• A dedicated workspace at home is necessary.

• Internet speed requirements include a minimum of 20 Mb/s for downloads and 10 Mb/s for uploads; wireless connections are not permitted.

• A demonstrated passion for excellence in treating and caring for pet parents.

• Flexible scheduling to include weekends, evenings, potential holidays, and occasional overtime.

• A strong sense of integrity and commitment to customer satisfaction.

• Fulfill all attendance and dependability requirements.

• Ability to work well as part of a team.

• A wired Ethernet connection with hard-wired broadband internet service via DSL, cable, or fiber optic is required.

• Satellite, microwave, and cellular hotspot internet services are not allowed.

• Must provide your own headset.

• Must provide one of the two required 21” monitors.

• Experience with Salesforce Customer Relationship Management (CRM) systems is an advantage.

🏝️ Benefits

• This position currently offers 30 hours of work per week.

• Despite the 30-hour schedule, you will still qualify for benefits and paid time off (PTO).

• An Everise-supplied monitor (one of the two required 21” monitors).

• An Everise-supplied keyboard.

• An Everise-supplied mouse.