Bilingual Title Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary customer-facing support for dealers, sales representatives, and both internal and external clients.

• Address title-related issues predominantly through phone and email communication.

• Fulfill business requests and ensure enforcement of Credit Acceptance’s vehicle liens in accordance with service standards.

• Monitor legal and risk matters, escalating any inconsistencies in dealer processes.

• Engage with customers, dealers, auctions, DMVs, and other agencies to gather necessary documents and information.

• Accurately document actions and the locations of title/lien documents.

• Collaborate with team members using a solution-oriented approach.

• Review and resolve title and lien-related tasks within the designated service standards.

• Identify and rectify issues related to missing titles and any errors.

• Provide title-related expertise to internal stakeholders.

• Process consumer title requests and actively manage inbound and outbound calls.

• Ensure compliance with company policies, procedures, and legal regulations.

• Meet departmental attendance expectations.

⛳️ Requirements

• High school diploma is required.

• Proficiency in spoken and written Spanish.

• Prior experience as a subject matter expert in a specific area.

• Previous experience serving as the primary contact for customers to resolve issues and provide support.

• Experience in making logical decisions and resolving complex process issues with the information provided.

• Proven track record of delivering excellent customer service, including prompt and accurate responses.

• High-speed internet connection with a minimum download speed of 15 Mbps.

• Proficiency in Microsoft Outlook, Word, and Excel.

• Required degrees must be obtained from accredited higher-education institutions.

• Preferred: experience within the finance or automotive sectors.

• Preferred: familiarity with vehicle titles.

• Preferred: previous experience in a call center environment.

• Preferred: an associate degree in business or a related field.

• Availability for a Monday to Friday schedule between 7:00 AM and 7:00 PM EST.

• Ability to complete virtual training from Monday to Friday between 7:30 AM and 5:00 PM EST.

🏝️ Benefits

• 401(K) matching contributions.

• Adoption assistance program.

• Parental leave benefits.

• Tuition reimbursement options.

• Comprehensive medical, dental, and vision coverage.

• Uncapped monthly bonus potential based on individual performance.

• Flexible scheduling options.

• Casual work environment.

• Opportunities for career advancement.

• Promotion-from-within philosophy.