Bilingual Patient Coordinator, English and Spanish Proficiency

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Facilitate communication among patients, families, healthcare providers, caregivers, and internal teams.

• Arrange appointments and follow-up visits while assisting with daily patient coordination.

• Ensure accurate patient information and documentation is maintained within EHR/EMR systems.

• Manage inbound and outbound patient communications via calls, emails, and follow-ups.

• Process referrals and assist with verifying insurance eligibility and obtaining prior authorizations when necessary.

• Perform patient follow-ups and help address any scheduling, documentation, or service-related issues.

• Collaborate with home care services, medical equipment suppliers, and other healthcare resources as required.

• Elevate urgent patient issues, service delays, or care gaps to the relevant team.

• Uphold HIPAA compliance and safeguard patient confidentiality at all times.

⛳️ Requirements

• Prior experience supporting a healthcare organization or medical practice in the U.S.

• Proficiency in English and Spanish, with strong verbal and written communication abilities.

• Background in patient coordination, medical administration, scheduling, intake, or similar healthcare support roles.

• Knowledge of EHR/EMR systems and healthcare documentation processes.

• Familiarity with HIPAA regulations and the importance of patient confidentiality.

• Excellent organizational skills and meticulous attention to detail.

• Capability to manage multiple patients, tasks, and follow-ups concurrently.

• Reliable computer, internet access, and a suitable remote work environment.

• Previous roles as a Patient Coordinator, Care Coordinator, Intake Coordinator, Home Care Coordinator, or Medical Virtual Assistant are advantageous.

• Experience in U.S. home health or home care settings is a plus.

• Familiarity with insurance verification or prior authorization processes is helpful.

• Experience with HHAeXchange, Athenahealth, eClinicalWorks, or similar healthcare systems is beneficial.

• Previous remote work experience with a U.S.-based healthcare team is a plus.

🏝️ Benefits

• Fully remote work opportunity.

• Independent contractor position.

• Options for full-time or part-time employment.

• Schedule aligns with U.S. business hours.