Licensed Inbound Insurance Sales Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming warm leads from prospective clients interested in pet insurance policies.

• Utilize a consultative sales approach to identify customer needs and customize insurance solutions accordingly.

• Articulate the value and advantages of pet insurance policies effectively.

• Establish call agendas to maintain control of conversations and steer them towards enrollment.

• Provide detailed information regarding policies and coverage options while addressing customer inquiries and objections.

• Confidently and empathetically address objections and concerns.

• Employ assumptive closing techniques to assist customers throughout the enrollment process.

• Accurately enroll pets in policies and gather as well as document necessary information.

• Support existing members reaching out to Trupanion.

• Work collaboratively with the sales team and management to achieve and surpass sales goals and objectives.

• Manage escalated customer issues and sensitive discussions while ensuring a positive customer experience.

⛳️ Requirements

• Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, based on province of residence.

• Eligibility for license reciprocity in additional jurisdictions, excluding Québec.

• A minimum of 2 years' experience in a sales position.

• Exceptional communication skills with a focus on customer service.

• Ability to listen actively, comprehend customer needs, and provide suitable solutions.

• Familiarity with the insurance sector, especially pet insurance, is advantageous.

• Strong capability to manage objections and convert them into opportunities.

• Proven history of meeting or exceeding sales goals and productivity benchmarks.

• Positive demeanor, adaptability, and a desire to learn and grow within the position.

• Competence in basic computer applications and data entry.

• Availability to work rotating shifts, including weekends on both Saturday and Sunday.

• Must hold a valid insurance selling license in Canada and the respective province of residence.

• Weekend availability is mandatory.

• Ability to work 8-hour shifts, 5 days per week, with flexibility regarding shift timings.

• Training schedule available from Monday to Friday, 8:00 AM–5:00 PM Pacific Time for the initial eight weeks.

🏝️ Benefits

• Uncapped monthly bonuses based on individual performance.

• Restricted Stock Units awarded to all new team members, vesting over a four-year period.

• Employer-covered extended health insurance for you and your family.

• Registration for RRSP, pension, etc., through Wealthsimple.

• Four weeks of paid time off.

• 11 paid float holidays.

• Five weeks of paid sabbatical after five years of service.

• Employer-funded medical insurance for one pet (cat or dog).

• Paid time off for volunteering at nonprofit organizations.

• An open, casual, pet-friendly, and enjoyable work environment.

• Flexible workplace with an option for remote work.