Legal Liaison

This is a fully remote position, open to applicants in Alabama, +7 more states.

📋 Description

• Coordinate and assist with the medical records and billing operations of the personal injury department.

• Initiate the creation of medical records by processing patient cases.

• Retrieve medical records by exporting charts and document those that cannot be retrieved for statistical and follow-up purposes.

• Deliver charts and requests to designated personnel or the company.

• Communicate the availability or unavailability of records to healthcare providers, requesters, and attorneys.

• Document and relay actions, irregularities, and ongoing requirements.

• Ensure the confidentiality of patient records and adhere to HIPAA regulations.

• Forward records to third-party vendors as required.

• Contact patients to collect necessary information.

• Verify auto insurance, personal health insurance, insurance payments, and account balances.

• Reach out to attorneys to gather information regarding policy limits and accident details.

• Schedule patient appointments or transfer scheduling responsibilities to patient access following clearance.

• Generate billing statements for Clearway Pain and Clearway Surgery Center.

• Verify billing balances and dispatch statements to the requested parties.

• Establish points of communication with attorneys' offices and patients.

• Check work email consistently throughout the workday.

• Complete all required training and in-service sessions.

• Perform additional assigned duties as needed.

⛳️ Requirements

• High School Diploma or equivalent, with at least three (3) years of relevant experience, or a suitable combination of education and experience.

• Candidates must reside in one of the states where the company operates: MD, DE, VA, NJ, PA, FL, AL, GA, SC, or TX.

• Proficiency in Internet and Microsoft Office software, including MS Word, MS Excel, MS PowerPoint, and MS Outlook.

• Exceptional written and verbal communication skills, along with outstanding customer service capabilities.

• Ability to build and maintain effective working relationships with doctors, clinical staff, colleagues, and the public.

• Capacity to work independently as well as collaboratively within a team.

• Ability to follow both verbal and written instructions accurately.

• Flexibility to work a variable schedule.

• Ability to respond with patience and empathy during stressful patient health and urgent situations.

• Strong multitasking and prioritization skills.

• Keen attention to detail.

• Excellent organizational abilities.

• Strong problem-solving and reasoning skills.

• Ability to meet established quality standards.

• Professional demeanor and appearance.

• Working knowledge of CPT and ICD-10 coding standards.

• Solid understanding of insurance and third-party payer protocols.

• Familiarity with healthcare, medical specialties, and medical terminology.

• Strong dedication to customer service, organizational compliance, ethical conduct, and continuous improvement.

• Preferred: experience with motor vehicle insurance or in a chiropractor's office.

• Preferred: two years of experience with Electronic Medical Records (EMR).

• Preferred: Medical Billing Certification.

• Reliable transportation is required.

🏝️ Benefits

• Remote work opportunity.

• Flexible work schedule.

• Required training and in-service sessions provided.

• Reliable transportation offered or required for assignments across company locations.