Legal Liaison

This is a fully remote position, open to applicants in Alabama, +7 more states.

📋 Description

• Coordinate and assist with the functions of the personal injury department concerning medical records and billing.

• Initiate patient cases by creating and processing medical records.

• Retrieve medical records through chart exporting and address document retrieval issues for statistical analysis and follow-up.

• Deliver charts and requests to designated personnel or the company.

• Communicate the availability or unavailability of records to healthcare providers, requesters, and attorneys.

• Ensure continuity of operations by documenting and communicating actions, irregularities, and ongoing needs.

• Maintain patient record confidentiality and adhere to HIPAA regulations.

• Forward records to third-party vendors when necessary.

• Contact patients to collect needed information.

• Verify auto insurance, personal health insurance, insurance payments, and balances.

• Reach out to attorneys for policy limit information and accident details.

• Schedule patients or direct them to patient access for scheduling upon completion and clearance.

• Prepare billing statements for Clearway Pain and Clearway Surgery Center.

• Verify billing balances against patient accounts and send statements to designated parties.

• Establish points of contact with attorney offices and patients.

• Regularly check work email throughout the day.

• Participate in and complete mandatory trainings and in-services.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent with a minimum of three (3) years of relevant experience; OR an equivalent combination of education and/or experience.

• Must reside in one of the states where the company operates: MD, DE, VA, NJ, PA, FL, AL, GA, SC, or TX.

• Proficient in Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).

• Exceptional written and verbal communication skills, including outstanding customer service.

• Ability to build and maintain effective working relationships with doctors, clinical staff, colleagues, and the public.

• Capability to work independently as well as part of a team.

• Ability to follow both verbal and written instructions.

• Flexibility to work a varied schedule.

• Patience and understanding in stressful patient-health and emergency situations.

• Proficient in multitasking and prioritizing tasks.

• Strong attention to detail.

• Excellent organizational skills.

• Problem-solving and analytical abilities.

• Ability to meet established quality standards.

• Professional demeanor and appearance.

• Working knowledge of CPT and ICD-10 coding guidelines.

• Solid understanding of insurance practices and third-party payer regulations.

• Familiarity with healthcare, medical specialties, and medical terminology.

• Strong commitment to providing outstanding customer service.

• Compliance with relevant organizational rules and regulations.

• High ethical and professional standards.

• Preferred: experience in motor vehicle insurance or at a chiropractor's office.

• Preferred: two (2) years of experience with an Electronic Medical Record (EMR) system.

• Preferred: Medical Billing Certification.

• Reliable transportation.

🏝️ Benefits

• Remote position.

• Flexible schedule.

• Required trainings and in-services provided.

• Reliable transportation for work assignments across company locations.