Learning Programs Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan, coordinate, execute, and assess learning events throughout their entire lifecycle.

• Provide event support, which includes hosting, moderating, and offering technical assistance.

• Identify and utilize learning technologies, such as AI-enabled tools, to enhance engagement and learning outcomes.

• Develop and deliver interactive and practical learning experiences.

• Offer guidance on learning trends and practices that promote continuous improvement, increase attendance, boost engagement and satisfaction, and ensure cost-effectiveness.

• Enhance EDUCAUSE visibility and strengthen connections between members and the association-community.

• Maintain expertise in learning platforms, event delivery systems, instructional software, and the capabilities and limitations of AI.

• Coordinate webinars, courses, short and extended learning programs, micro-learning, as well as synchronous and asynchronous learning.

• Prepare presenters and facilitators on engagement strategies, interactivity, learning design, and visual quality.

• Design and implement project-management workflows for various events.

• Identify and explore AI and automation opportunities while ensuring quality and staff oversight.

• Coordinate promotional content for events and attendee communications across marketing, membership, publication, and web support teams.

• Monitor and report on event progress, status, timelines, and deadlines.

• Collaborate with contractors on event production and program development.

• Support updates for Professional Pathways and ensure a consistent user experience.

• Monitor and report on learning event performance metrics and prepare analyses.

• Utilize AI to synthesize participant feedback and identify trends, validating findings against source data.

• Manage post-event data, multimedia content, and the issuance of participant credentials.

• Analyze member behavior trends to inform marketing, event design, and delivery strategies.

• Prepare weekly, quarterly, and annual reports related to events.

• Participate in EDUCAUSE events and activities as necessary.

• Represent EDUCAUSE professionally and assist in the professional development of colleagues.

⛳️ Requirements

• Resume and cover letter are required.

• 8 years of equivalent education and relevant professional work experience.

• Experience with online and/or in-person adult or professional learning.

• Familiarity with educational technologies, tools, and platforms.

• Strong professional oral and written communication skills.

• Technical aptitude for learning and troubleshooting web conferencing tools and other applications.

• Ability to facilitate and train others on new systems and technologies.

• Capability to work independently while prioritizing and completing a variety of tasks efficiently and on time.

• Ability to collaborate effectively with colleagues in a distributed organization.

• Experience in online learning and event management within high-volume production environments.

• Professional certification in online event management, project management, or a related field.

• Current knowledge of online learning technologies for engaging online adult professional development.

• Ability to write and refine effective AI prompts and assess when AI can enhance learning design or program operations.

• Capability to evaluate AI-generated content for accuracy, bias, accessibility, and relevance; verify sources; and exercise sound judgment.

• Ability to safeguard confidential and participant information, respect intellectual property, and adhere to organizational policies when using AI tools.

• Knowledge or interest in adult learning theory, effective teaching and learning strategies, and best practices for online community building.

• Willingness to travel up to 15% of the time.

• Availability and responsiveness during scheduled working hours in the employee's time zone or within EDUCAUSE's core working hours.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• 2-for-1 employer match for your 403(b) retirement plan, up to 10% of your base salary.

• Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability insurance.

• 15 days of vacation and 6 days of personal time each year.

• 9 paid holidays.

• One week of paid time off when offices are closed between Christmas and New Year's Day.

• A 36-hour work week without any reduction in pay, resulting in 26 additional days of paid time off annually.

• Employee Assistance Program (EAP).

• Emergency Travel Assistance.

• Support for professional development.

• Monthly reimbursement for connectivity costs.