Learning Management System Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the administration, governance, performance, and continuous enhancement of Crunch's Docebo LMS.

• Work collaboratively with internal stakeholders and the franchise network to promote LMS adoption and align learning initiatives with company goals.

• Directly supervise the Crunch Connected Administrator role and manage daily LMS operations.

• Act as the internal subject matter expert on LMS functionality, configuration, reporting, integrations, and best practices.

• Convert business needs into scalable LMS solutions while assessing organizational and system modifications.

• Ensure the LMS structure accommodates acquisitions, new club openings, ownership transitions, and organizational changes.

• Oversee system integrations, ensuring thorough testing, validation, and reconciliation of data and processes.

• Address and resolve complex LMS challenges involving multiple systems, integrations, or data sources.

• Maintain relationships with LMS vendors and manage contracts, invoices, and support requirements.

• Lead the LMS reporting strategy, advanced analytics, and the creation of dashboards.

• Govern and ensure the accuracy of monthly course completion reports, leaderboards, and recognition programs.

• Track completion rates and learner engagement to enhance performance across the network.

• Suggest and implement platform upgrades that enhance scalability, efficiency, reporting, data quality, and user experience.

• Uphold standard operating procedures and governance criteria for LMS processes and projects.

• Assist with homepage enhancements, communications, and gamification initiatives.

• Provide guidance, coaching, and development for the Crunch Connected Administrator.

• Set priorities, delegate tasks, and facilitate knowledge transfer and escalation management.

• Participate in cross-functional initiatives.

⛳️ Requirements

• Bachelor's degree in Adult Education, Business, Human Resources, or a related field, or equivalent experience.

• 1-2+ years of practical experience in Docebo LMS administration.

• In-depth knowledge of LMS administration, including users, learning plans, groups, branches, roles, enrollments, reporting, and integrations.

• Demonstrated ability to troubleshoot intricate system issues and devise scalable solutions.

• Strong data analysis and reporting skills.

• Excellent analytical, organizational, project management, and problem-solving abilities.

• Capability to evaluate risks and downstream impacts when making system changes.

• Self-driven and inquisitive, with the capacity to independently resolve issues and communicate concerns proactively.

• Experience juggling multiple priorities in a dynamic environment.

• Outstanding communication, teamwork, and stakeholder management abilities.

• Experience supporting extensive user groups and distributed organizations.

• Proficiency in Microsoft Office and Dropbox.

• Must be authorized to work in the US.

• Must not require employment sponsorship.

🏝️ Benefits

• Opportunities for professional development and career growth.

• Competitive compensation package.

• Health benefits for full-time employees.

• Complimentary Crunch Gym membership.

• Discounts on services, products, and more!