Learning Experience Manager – Fleet Response/T2A

This is a fully remote position, open to applicants in Texas.

📋 Description

• Foster and sustain a positive and professional learning atmosphere.

• Develop and enhance training and development initiatives that align with product-specific methodologies and strategies.

• Organize, coordinate, and execute training programs, including new-hire training and onboarding processes.

• Supervise up to 8 Learning Experience Leaders directly.

• Collaborate on a daily basis with Learning Experience Leaders and site managers to assure program excellence.

• Maintain training schedules and refresh employee rosters for designated sites and/or GEOs.

• Establish roles and job descriptions for new learning experience personnel.

• Conduct interviews, onboard, and set expectations for learning experience staff.

• Evaluate KPIs, perform performance assessments, and set quarterly objectives.

• Promote staff and leadership development through ongoing education and certifications.

• Observe training sessions and deliver coaching and constructive feedback.

• Provide resources and tools for creating training materials.

• Keep electronic records for learning experience staff organized and up to date.

• Analyze training feedback to identify patterns, enhance speed to proficiency, and offer client insights.

• Develop and sustain training methodologies and courses.

• Maintain communication with Recruiting and Operations to enhance the pipeline-to-production cycle.

• Ensure accountability within the safety and health management system.

• Allocate resources for preventive and control measures concerning occupational health and safety.

• Ensure training for workers on occupational health and safety protocols.

• Continuously refine training programs and learning opportunities.

• Perform additional duties as necessary.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A four-year college degree in a related discipline such as industrial or applied sciences is preferred.

• A minimum of five years of prior training experience is required.

• At least two years of management experience, ideally in the training or learning development arena.

• Two years of experience in a BPO environment is preferred.

• Two years of experience in technical support and/or emergency coordination, response, or crisis management is required.

• Excellent written and verbal communication abilities.

• Strong coaching and mentoring capabilities.

• A solid desire to learn and adapt to rapid changes.

• Proficient in Microsoft Office and Google Suite applications is required.

• Strong interpersonal and conflict management skills.

• Ability to work a flexible schedule, including weekends, holidays, evenings, and extended hours.

• High energy, enthusiastic, and motivational training approach.

• Exceptional organizational, planning, project management, problem-solving, communication, presentation, facilitation, and influencing skills.

🏝️ Benefits

• Competitive salaries within the industry.

• Medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Paid time off including vacation, sick leave, and holidays.

• An inclusive environment with a positive community impact.

• Opportunities for internal mobility and professional growth.

• Travel may be required, up to 25% of the time.