Learning Experience Manager – Emergency Response, Tier 1

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Coordinate, organize, and execute all training programs.

• Collaborate closely with Learning Experience Leaders and site managers to ensure program quality and deliver exceptional training.

• Maintain training schedules for various sites.

• Update team roster spreadsheets regularly.

• Create positions for new training staff, including job descriptions, responsibilities, and pay ranges.

• Conduct interviews and onboard training personnel.

• Establish job expectations and communicate relevant policies and procedures.

• Evaluate training staff on their training competencies and analyze KPIs.

• Foster the development of training staff and leadership through educational opportunities and certifications.

• Observe training staff during sessions and provide positive, constructive feedback.

• Set quarterly KPIs and standards for training personnel.

• Provide resources and tools for the creation of training materials.

• Maintain electronic records for training staff members.

• Analyze training evaluation forms to identify trends and enhance the training department.

• Develop and maintain effective training methodologies.

• Create training courses for current employees.

• Maintain ongoing communication with the Recruiting and Operations teams.

• Ensure accountability within the safety and health management system.

• Allocate resources and personnel for occupational health and safety initiatives.

• Manage workplace hazards and risks effectively.

• Ensure employee training in occupational health and safety protocols.

• Maintain communication regarding Occupational Safety and Health requirements.

• Ensure proper personal protective equipment is utilized and maintained.

• Report unsafe conditions, emergencies, accidents, near misses, safety risks, and process failures.

• Identify and analyze risks prior to activities and participate in hazard and risk assessments.

• Implement actions outlined in the emergency plan.

⛳️ Requirements

• A minimum of five years of training experience.

• At least two years of management experience.

• Two years of experience in the BPO sector.

• Excellent written and verbal communication skills.

• Strong coaching and mentoring abilities.

• A strong desire to learn and adapt to rapid changes.

• Proficiency in Microsoft Office and Google Suite applications.

• Strong interpersonal, conflict management, and mentoring capabilities.

• Ability to work on a flexible schedule, including weekends, holidays, evenings, and extended hours.

• High energy and an enthusiastic, motivational training style.

• Excellent organizational, planning, project management, problem-solving, communication, presentation, facilitation, and influencing skills.

🏝️ Benefits

• Competitive salaries within the industry.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid time off, including vacation, sick leave, and holidays.

• An inclusive work environment.

• Opportunities for internal mobility and professional growth.

• Reasonable accommodations provided during the hiring process.