Learning Experience Manager – ERT/T1

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Establish and uphold a positive and professional learning atmosphere.

• Develop and enhance training and development programs that align with product-specific methodologies and initiatives.

• Design and deliver training for end-users, partners, and distributors, including curricula, training sessions, and assessments.

• Provide technical preparatory training that covers the basic skill requirements identified by enterprise needs.

• Achieve project goals and inspire trainees through effective training methodologies.

• Continuously enhance training programs and available learning opportunities.

• Modify and update programs to respond to changes in the work environment.

• Serve as the subject matter expert and maintain all relevant training documents and materials.

• Develop and implement impactful induction programs.

• Track and assess trainees’ progress through surveys and discussions with managers.

• Ensure compliance with statutory training requirements.

• Utilize e-learning techniques and contribute to the creation and delivery of e-learning packages.

• Investigate and present new workplace learning technologies and methodologies.

• Ensure that trainees comply with the company’s Code of Conduct.

• Facilitate learning and development for Fleet Response Tier 2 Agents.

⛳️ Requirements

• Up to 80% travel may be required.

• Applicants must be 18 years of age or older.

• A High School Diploma or GED is mandatory.

• A four-year college degree in a related field is preferred.

• Proficiency in Microsoft and Google applications is essential.

• A strong ability to solve problems and think critically.

• Capability to adhere to well-defined methods, procedures, reports, and forms.

• Skill in presenting and facilitating class discussions.

• Energetic, enthusiastic, and creative; capable of motivating and engaging an audience.

• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills are required.

• Excellent oral and written communication abilities.

• Flexibility to work a varied schedule, including weekends, holidays, and extended hours.

• A minimum of 1 to 2 years of experience in a related field, training, or teaching is preferred.

• Strong leadership abilities and proficiency in managing groups is a plus.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off, including vacation, sick leave, and holidays.

• Annual bonus based on individual and company performance.

• Opportunities for internal mobility and professional growth.

• Support in wellness, HR, Total Rewards, and Diversity initiatives.

• Reasonable accommodations available during the hiring process.