Learning Experience Designer

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Collaborate with cross-functional experts in Training/Professional Services, Marketing, and Product Management.

• Develop and sustain on-demand training resources for Thomson Reuters Legal products.

• Lead the creation and upkeep of eLearning experiences for Legal AI SaaS products to enhance customer utilization and adoption.

• Oversee projects from inception to completion involving internal teams and external partners.

• Craft and produce video scripts, user manuals, and supplementary eLearning course materials.

• Utilize AI tools, specifically Claude, to optimize content development and create tailored learning interactions and lightweight interactive elements.

• Implement graphic design principles to deliver polished, brand-aligned, and visually accessible learning materials.

• Employ platform authoring tools and training best practices to develop engaging learning experiences.

• Offer thought leadership on innovations in eLearning and customer education.

• Enhance knowledge of Legal products and customers to ensure training content remains relevant and valuable.

• Manage learning content in LMS and other technological systems.

• Evaluate and analyze content effectiveness and update materials as required.

⛳️ Requirements

• BA/BS degree in English, Journalism, Technical Communications, Informatics, Computer Science, Business, or Human Resources, or 5 years of experience in Learning Experience Design or Instructional Design.

• Strong understanding of adult learning theory and best practices in instructional design.

• Experience in designing for external, customer-facing audiences.

• Proficiency in Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and other website management tools.

• Familiarity and practical experience with learning management systems (LMS) and content management systems.

• Competence with Microsoft Office Suite, Teams, and SharePoint.

• Solid foundation in graphic design principles, including layout, typography, color theory, and visual hierarchy.

• Excellent written and verbal communication skills for crafting and designing instructional content.

• Experience in video creation and editing.

• Keen attention to detail.

• Proven skills in project management and organization.

• A reviewable portfolio of work is preferred.

• Experience in customer education is strongly preferred.

• Proficiency with AI tools, particularly Claude, is strongly preferred.

• A solid understanding of HTML, CSS, and JavaScript is preferred.

🏝️ Benefits

• Flexible work arrangements, allowing for remote work up to 8 weeks per year.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to Headspace app.

• Retirement savings options.

• Tuition reimbursement programs.

• Employee incentive initiatives.

• Resources for mental, physical, and financial well-being.

• Two paid volunteer days off each year.

• Health, dental, vision, disability, and life insurance plans.

• 401(k) plan with company matching.

• Competitive vacation, sick, and safe paid time off.

• Paid holidays, including two company mental health days.

• Parental leave options.

• Sabbatical leave availability.

• Optional hospital, accident, and sickness insurance.

• Optional life and AD&D insurance.

• Flexible Spending and Health Savings Accounts.

• Fitness reimbursement program.

• Employee Assistance Program.

• Group Legal Identity Theft Protection benefit.

• Access to a 529 Plan.

• Commuter benefits.

• Adoption & Surrogacy Assistance.

• Employee Stock Purchase Plan.

• Potential eligibility for an Annual Bonus based on enterprise and individual performance.