Learning Experience Designer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and manage the comprehensive learning experience from learner research and discovery to design assessment and ongoing enhancement.

• Create engaging digital, blended, and in-person learning experiences, including learner pathways, onboarding programs, certification tracks, assessments, and associated resources.

• Responsibly utilize AI-assisted learning design to enhance quality, efficiency, and content operations.

• Craft learner experiences from technical and SME-generated content, establishing learning pathways and strategies as foundational assets for instructional design and digital development.

• Align learning pathways with enablement frameworks such as Trainer of Trainers and Partner as Trainer.

• Develop internal enablement materials that enhance capability across teams.

• Implement evidence-based learning experience design, adult learning theory, and accessibility standards like WCAG.

• Design and produce inclusive, multilingual learning materials for global audiences, modifying content with translation services.

• Perform learner research, needs analysis, and skills gap assessments.

• Collaborate with product design teams on research methodologies, frameworks, and best practices.

• Establish measurable learning outcomes and leverage learner analytics, evaluation frameworks, and customer feedback to enhance learning effectiveness and product adoption.

• Review learning content and ecosystems.

• Create standards, templates, frameworks, and governance processes to enhance information architecture, quality, consistency, discoverability, and scalability.

• Partner with SMEs and cross-functional stakeholders to facilitate content discovery, learning design workshops, and content evaluations.

• Mentor Partner and Customer Enablement Leads on learner-centered design and knowledge transfer.

• Collaborate with product design and the Instructional Designer throughout the build, testing, and refinement phases.

• Influence learning experiences across the product, including UX, microcopy, and in-app content.

• Travel to programs using Peek in various countries in accordance with Peek’s Travel Safety Policy.

⛳️ Requirements

• Proven experience in Learning Experience Design or Curriculum Design.

• Educational background, teaching credentials, and experience as a trainer or facilitator.

• Extensive experience in transforming SME-generated content into learner-focused, build-ready materials for LMS, in-app guidance, chatbot experiences, instructor-led training, workshops, and practical software training.

• Experience designing for global audiences with low literacy, low digital literacy, and limited English proficiency.

• Strong skills in curriculum design, lesson planning, storyboarding, and learning documentation.

• Exceptional writing skills for learning content that clarifies complex technical concepts.

• Strong visual communication abilities and meticulous attention to detail.

• Solid understanding of adult learning theory and learning experience design methodologies, including ADDIE and Kolb Experiential Learning.

• Experience in designing assessments, knowledge checks, and certification programs.

• Ability to apply learner research, analytics, and evaluation frameworks to achieve measurable outcomes.

• Experience collaborating with Product Design or UX teams within a software organization.

• Proficient in interpreting designs and prototypes, such as Figma and Claude Design.

• Experience working within an established design system.

• Excellent written communication, facilitation, stakeholder management, and relationship-building skills.

• Proven ability to collaborate effectively within multidisciplinary teams.

• A learner-first mindset and a proactive, self-motivated approach to continuous improvement.

• Desirable: experience utilizing AI-assisted learning design and content development tools.

• Desirable: experience creating multimedia learning materials using authoring tools.

• Desirable: experience supporting organizational change management initiatives.

• Desirable: experience working within Agile delivery environments.

• Desirable: Bachelor's or Master's degree in Education, Applied Linguistics, or a related field.

• Desirable: experience with SafetyCulture LMS or similar learning platforms.

• Must be at least 18 years old.

🏝️ Benefits

• Flexible working hours throughout the week.

• Approximately 40-hour full-time work week.

• Up to 20% travel annually.

• Mission-driven work with a tangible impact on global eye health.

• Supportive, multidisciplinary colleagues.

• Individual ownership, accountability, and collaboration.

• Supportive team leads for well-being, development, and prioritization.

• Compensation and benefits detailed on Peek’s Why Work at Peek? page.

• All interviews conducted via video conferencing.