Learning & Development Lead

This is a fully remote position, open to applicants in Florida.

📋 Description

• Transform the L&D vision and roadmap into actionable programs, priorities, and timelines.

• Manage the complete L&D operating system from strategy formulation to execution.

• Create and develop digital content, job aids, and knowledge-base resources utilizing adult learning principles.

• Design both technical and non-technical training using contemporary e-learning authoring tools.

• Identify, evaluate, and implement appropriate third-party learning content.

• Leverage AI tools for content generation, instructional design, personalized learning, and operational automation.

• Advocate for AI literacy within all learning initiatives.

• Conduct live, virtual, hybrid, one-on-one, and self-paced training sessions.

• Manage L&D communications, encompassing program announcements and manager support.

• Oversee the LMS, including enrollments, learning paths, content publishing, reporting, selection, and implementation.

• Implement and monitor required and compliance training, maintaining audit-ready records.

• Keep training records and workflows organized across the LMS, Notion, Asana, and Microsoft 365.

• Lead new employee onboarding processes and enhance ramp-up efficiency.

• Direct L&D discovery and formulate customized rollout strategies for portfolio companies.

• Collaborate with stakeholders and subject-matter experts to enhance learning across various entities.

• Assess engagement, effectiveness, and business impact through metrics and learner feedback.

• Report on program health and outcomes to leadership.

⛳️ Requirements

• Bachelor’s degree in business, HR, education, or a related field preferred, or equivalent experience.

• 4–6+ years of experience in learning & development, instructional design, or corporate training.

• Demonstrated capacity to manage and operate an L&D function or significant programs autonomously.

• Experience in developing both technical and non-technical training content.

• Proficient in administering a Learning Management System (LMS), including setup and reporting.

• Strong knowledge of e-learning authoring tools.

• Familiarity with adult learning theories and instructional design frameworks (ADDIE, SAM, Bloom’s taxonomy).

• Excellent facilitation and presentation skills in live, virtual, and hybrid settings.

• Passion for and practical experience with AI tools (e.g., AI authoring assistants, chat-based tools) to enhance L&D efforts.

• Proficient with modern collaboration and project management tools.

• Strong project management abilities, capable of handling multiple programs concurrently in a multi-entity environment.

• Self-motivated individual comfortable with ambiguity and establishing systems from the ground up.

• Exceptional verbal, written, and stakeholder communication skills.

• Nice to Have (not mandatory): Experience with AI or automation in learning, content, or operational contexts.

• Nice to Have (not mandatory): Experience in selecting and implementing an LMS.

• Nice to Have (not mandatory): Familiarity with SCORM and authoring tools (e.g., Articulate 360 / Rise / Storyline).

• Nice to Have (not mandatory): Experience in supporting compliance or regulatory training programs.

• Nice to Have (not mandatory): Understanding of MSP / IT service delivery models, help-desk operations, or managed-services workflows.

• Nice to Have (not mandatory): Familiarity with MSP tools and workflows (PSA/RMM platforms, e.g., HaloPSA).

• Nice to Have (not mandatory): Experience in a multi-company, holding-company, or franchise/portfolio environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment and remote work options.

• Comprehensive health and wellness benefits.

• Collaborative and inclusive company culture.