Learning and Development Manager – Business Support

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Report directly to the Head of Learning and Development.

• Provide field coaching and learning interventions to support business operations, especially in Commercial areas.

• Develop and deliver training programs for new hires as part of the Scope Induction Programme.

• Collaborate with business unit Leaders and function heads to identify training needs and formulate an annual training plan.

• Work alongside internal and external stakeholders to design, implement, and assess learning interventions.

• Facilitate the establishment of a uniform Infinity selling approach throughout the organization.

• Create and conduct initial and refresher training sessions for Managers and BDMs.

• Incorporate feedback and coaching models into the Field Visit Process.

• Stay updated on therapeutic areas, market trends, and competitive landscapes.

• Develop, create, and deliver training materials for both commercial and functional teams.

• Design and conduct courses on diseases and products, including NHS UK formulary processes and customer insights.

• Provide training on business processes and systems, such as expenses and CRM.

• Execute learning interventions using workshops, webinars, podcasts, self-directed learning, and best-practice banks.

• Assist in the implementation and adherence to the annual training plan.

• Support management and leadership training, along with feedback and coaching models.

• Evaluate the training needs of Managers and aid in their individual development.

• Supply tools for NSM/RSM field training activities.

• Create metrics and ROI measures to assess the effectiveness of training.

• Handle administrative tasks including expenses, mileage, and HR Online approvals.

• Ensure the maintenance of company equipment and complete company administration accurately and promptly.

⛳️ Requirements

• Candidates must reside in the South East of England.

• Willingness to travel extensively (60%).

• 3rd Level Science, Technical or Business Qualification.

• Training or related qualification or certification.

• Significant experience in training design and delivery within a Commercial setting, preferably in the pharmaceutical or medical devices sector.

• Clear understanding of the commercial aspects of the industry.

• Experience utilizing coaching techniques to promote the in-field development of Sales professionals.

• Exceptional verbal, written, presentation, and analytical skills.

• Ability to comprehend the scientific and clinical aspects of a product portfolio.

• Outstanding planning and organizational skills, with the capacity to work at a strategic level and drive daily execution.

• Proven ability to collaborate across functions and with external stakeholders.

• Capability to challenge and advocate for change.

• Ability to work independently with minimal supervision.

• Experience in leading a team of sales professionals is a plus.

• A formal coaching qualification is desirable.

• Facilitation skills and experience in delivering managerial/leadership skills programs would be beneficial.

🏝️ Benefits

• Performance-related bonus.

• 24 days of annual leave (pro rata).

• Healthcare allowance commencing post-probation, increasing at 2 and 5 years of service.

• Pension contributions through Zurich starting post-probation and increasing at 2, 5, and 8 years of service.

• Company sick pay scheme.

• Further Education policy.

• Professional Membership.