Lead, Technical Account Management – Travel, New Markets

This is a fully remote position, open to applicants in United States, +6 more states.

📋 Description

• Oversee a team of Technical Account Managers dedicated to supporting SMB merchants.

• Provide coaching, mentoring, and development opportunities for experienced TAMs.

• Collaborate with Client Success to assist merchants in growth, enhance time to market, and leverage Affirm’s expanding product suite following launch.

• Set and monitor team OKRs and goals, and develop proactive action plans.

• Anticipate TAM demand and recruit as needed.

• Assess the technical skills of new hires.

• Manage team escalations effectively.

• Offer guidance to TAMs on integration solutions, troubleshooting, and optimization opportunities.

• Act as a technical resource for customers.

• Advocate for merchants internally and collaborate cross-functionally to address their top priorities.

• Assist merchants throughout their journey from initial product integration to expansion and scaling.

⛳️ Requirements

• Minimum of five years in a B2B customer-facing technical position.

• At least three years of experience in a managerial role.

• Strong technical foundation in web development technologies and REST APIs.

• A degree in computer science or equivalent professional engineering experience.

• Ability to quickly establish rapport with engineering clients.

• Exceptional communication skills for both internal advocacy and external representation.

• Possession of either relevant practical experience or a Bachelor’s degree in a related field.

• Experience in delivering solutions to e-commerce or in-store retailers is advantageous.

🏝️ Benefits

• Base salary is part of a comprehensive compensation package that may include equity rewards.

• Monthly stipends available for health, wellness, and technology expenses.

• Full medical coverage, including dental and vision, for you and your dependents at no cost.

• Health care coverage with all premiums paid for all coverage levels for you and your dependents.

• Flexible Spending Wallets with stipends for Technology, Food, various Lifestyle needs, and family forming expenses.

• Competitive vacation and holiday schedules.

• Employee stock purchase plan allowing employees to buy shares of Affirm at a discounted rate.

• Reasonable accommodations provided during the hiring process.