Lead, Technical Account Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead, mentor, coach, and develop a team of Technical Account Managers who support SMB merchants.

• Collaborate with Client Success to assist merchants in growing, enhancing time to market, and adopting Affirm’s product suite post-launch.

• Set and monitor team OKRs and goals, formulating proactive action plans as necessary.

• Anticipate TAM demand and recruit when needed.

• Assess the technical skills of new hires.

• Address team escalations and guide TAMs on integration solutions, troubleshooting, and optimization opportunities.

• Act as a technical authority for customers.

• Represent merchants internally and work cross-functionally to tackle their top priorities.

⛳️ Requirements

• Minimum of five years in a B2B customer-facing technical position.

• Three years of experience in a managerial role.

• Solid technical expertise in web development technologies and REST APIs.

• Degree in computer science or substantial professional engineering experience.

• Capability to build strong relationships with engineering customers.

• Outstanding communication skills for advocating internally and representing externally.

• Bonus: experience in providing solutions for e-commerce or in-store retailers.

• Must reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.

🏝️ Benefits

• Monthly stipends for health, wellness, and technology expenses.

• Comprehensive medical coverage, including dental and vision, fully subsidized for you and your dependents.

• Health care coverage with all premiums fully covered at all levels for you and your dependents.

• Flexible Spending Wallets with stipends for technology, food, lifestyle needs, and family planning expenses.

• Competitive vacation and holiday schedules.

• Employee stock purchase plan allowing employees to acquire shares of Affirm at a discounted rate.

• Reasonable accommodations provided during the hiring process.