Lead Solutions Engineer

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Act as a strategic partner to the business, enhancing technical vision and ensuring customer success.

• Lead a top-performing Solutions Engineering team that connects intricate technology solutions with customer business results.

• Provide measurable value while promoting a culture of innovation.

• Equip the team to effectively manage AI and digital transformation initiatives.

• Serve as a trusted technical advisor to executives.

• Position Cisco’s offerings to align with the needs of customers and partners.

• Utilize performance metrics and KPIs to optimize team capacity, capability, and adoption signals.

• Guide the team throughout the customer lifecycle: Land, Adopt, Expand, and Renew.

• Collaborate with Engineering, Architectures, CX, Partners, and Marketing teams.

• Leverage market intelligence and insights from the installed base to target high-value opportunities.

• Identify skill gaps and develop focused training and succession plans.

• Mentor team members in technical expertise, communication, and engagement with executives.

• Foster an inclusive environment that encourages collaboration, experimentation, and ongoing learning.

• Articulate the technical vision across Cisco’s portfolios.

• Drive revenue through effective account planning, resource management, and allocation.

• Build and sustain a high-performing Solutions Engineering team.

• Oversee daily account-level activities and pioneering technical programs.

⛳️ Requirements

• A minimum of 10 years of industry experience.

• In-depth knowledge of Cisco technologies.

• Strong grasp of cross-architecture solutions.

• Capability to guide and mentor Solutions Engineers through intricate digital transformations.

• Exceptional skills in building and sustaining relationships with internal Cisco stakeholders as well as external customer technical and business decision-makers.

• Significant experience in managing, coaching, and developing high-performing technical sales or solutions engineering teams, or a background as a high-performing Solutions Engineer transitioning into leadership.

• Proficiency in translating business needs into actionable technical strategies.

• Experience in consultative selling methodologies.

• Proven track record in developing integrated account and market strategies.

• Experience in leading cross-functional collaborations.

• Outstanding communication and presentation abilities.

• Experience managing teams that support large, complex global accounts.

• Advanced knowledge of inter-networking industry trends, products, and solutions.

• Comprehensive understanding of competitive product and solution environments, with the ability to articulate the advantages and disadvantages of Cisco versus competitor offerings.

• Ability to address critical post-sales customer satisfaction challenges effectively.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions from Cisco.

• Paid parental leave.

• Coverage for short- and long-term disabilities.

• Basic life insurance coverage.

• Potential availability of Cisco restricted stock unit grants, contingent on eligibility and ongoing employment.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid holiday shutdown at year-end.

• 4 paid personal wellness days.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time-off program with no set limit for eligible exempt employees.

• 80 hours of sick leave granted upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick leave can be carried forward.

• Additional paid time off for significant or emergency family matters.

• Optional 10 paid volunteer days each full calendar year.

• Performance-based incentive compensation for employees involved in sales.

• Annual bonuses may also be available for non-sales positions.