Lead – Solution Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with enterprise clients to identify and tackle essential business challenges.

• Assist the sales team by performing discovery calls and showcasing product demonstrations for ongoing deals.

• Collect requirements to accurately define customer issues.

• Create and deliver engaging demonstrations of Freshworks products.

• Communicate the value of Freshworks solutions to a variety of audiences.

• Commit to continuous skill development through lifelong learning.

• Promote the user experience provided by the Freshworks platform.

⛳️ Requirements

• 6-8 years of experience in Solution Engineering.

• Strong soft skills and presentation capabilities.

• Proven ability to work within cross-functional teams to resolve business and technical issues.

• Excellent verbal, written, presentation, and interpersonal communication abilities.

• Demonstrated time management skills in a fast-paced sales environment.

• Capacity to manage multiple deals each month.

• Highly motivated, execution-oriented, and possess a strong sense of urgency.

• Experience in selling SaaS products to SLED/Manufacturing sectors or ITSM platforms is advantageous.

• A bachelor's degree is preferred but not mandatory.

🏝️ Benefits

• Dental insurance

• Medical insurance

• Vision insurance

• Disability insurance

• Life insurance

• Equity

• ESPP

• Flexible PTO

• Flexible spending

• Commuter benefits

• Wellness benefits

• Adoption leave

• Parental leave