This is a fully remote position, open to applicants in United States.

📋 Description

• Offers both pre and post-contract support, encompassing contract administration, terms and conditions, claims management, risk modeling, and contract estimation for tenders and project assessments.

• Facilitates departmental operations and carries out professional tasks with a degree of autonomy within the established policies for Oumache.

• Accountable for the profitability and customer satisfaction associated with assigned contracts.

• Manages service agreements and time and material program oversight.

• Aids in sales initiatives for new contracts and proposals.

• Ensures prompt resolution of customer concerns and maintains customer satisfaction for assigned contracts.

• Collaborates with customer service, parts and transactional services, field service, repair service, and other teams.

• Serves as a liaison between internal organizations and customers for the contracts assigned.

• Oversees staffing and performance development.

• Leads small projects and aids in establishing team consensus and performance expectations.

⛳️ Requirements

• Bachelor's degree in Electrical, Mechanical Engineering, or a related field.

• At least 3 years of experience in customer contract management within the Electrical sector, or a minimum of 5 years as a Resident Engineer with local clients.

• Proficiency in French, English, and Arabic.

• Willingness to travel 30% of the time.

• Highly collaborative with a proven ability to drive change.

• Demonstrated skill in leading through influence within a matrixed global organization.

• Proven ability to analyze and resolve issues effectively.

• Demonstrated capacity to lead programs and projects.

• Experience in customer interaction.

• Customer-oriented with clear, concise written and verbal communication at the appropriate levels.

• Practical knowledge of LEAN/Six Sigma methodologies, including Hoshin Kanri.

• Humble, open-minded, collaborative, and committed to continuous learning.